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CVS Ingenieurgesellschaft mbH | ALPHAPLAN · 3 months ago

Pharmacy Manager

Fort Dodge, IA

Full-time

Onsite

Mid, Senior Level

$70/hr - $80/hr

CVS Health is focused on transforming health care for customers and creating a great workplace. The Pharmacy Manager will lead and develop a pharmacy team, ensuring exceptional patient care and compliance with regulations while fostering a culture of excellence and support within the pharmacy team.

Enterprise Resource Planning (ERP)HardwareSoftware

Responsibilities

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices

Overseeing the pharmacy team during bench shifts, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members

Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation

Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues

Proactively offering and delivering immunizations to keep patients healthy; identifying, engaging, and supporting Pharmacy Technicians to learn to immunize

Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business

Conducting new Technician and Pharmacist onboarding for the store and district, including training on CVS workflow, and ensuring all trainees are on-track for timely completion of required training and/or licensure

Ensuring pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times; escalating issues or concerns to the Rx DL for additional support if/as needed

Partnering with the Store Manager to maintain a healthy talent pipeline of cross-trained colleagues willing to work in the pharmacy, and ensuring that cross-trained colleagues are on-track for timely completion of all required training for licensure

Overseeing Staff Pharmacists and District Support Pharmacists (DPSs) (where applicable), managing performance through direct observation, peer and team feedback, and/or validation of results; delivering annual performance reviews and closing gaps as needed

Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; writing or appropriately delegating and overseeing the writing of the pharmacy schedule

Regularly reviewing business reporting for operational insights and developing action plans to close gaps, including but not limited to workflow, service, patient care, and compliance

Establishing a culture of safety, empowerment, and inclusion so the pharmacy team feels valued; building psychological safety by opening the door for feedback and taking relevant action

Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs); actively seeking opportunities to expand knowledge to better support patients

Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey

Understanding and complying with all relevant federal and state laws, regulations, professional standards, and ethical principles; complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues

Regular and predictable attendance, including nights and weekends

Ability to complete required training within designated timeframe

Ability to concentrate on a task over a period of time

Ability to pivot quickly from one task to another to meet patient and business needs

Ability to confirm prescription information and label accuracy, ensuring patient safety

Actively look for ways to help people, and do so in a friendly manner

Notice and understand patients’ reactions, and respond appropriately

Use and understand verbal and written communication to interact with patients and colleagues

Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription

Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options

Be mobile and remain upright for extended periods of time

Lift, scan, and bag items

Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items

Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm

Extend hand(s) and arm(s) multiple directions to place, move, or lift items

Control precision; quickly adjust machines to exact positions

Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist

Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects

Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately

Have the ability to receive detailed information through oral communication

Lead by example and set a positive tone for the team

Delegate tasks, empower team members, and foster a collaborative work environment

Motivate and inspire team members to adhere to standards and achieve high performance

Apply problem-solving skills to address challenges and find innovative solutions

Adaptability and accountability to navigate changing circumstances and take ownership

Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members

Any additional tasks as directed by Supervisor or Manager

Qualification

Pharmacy ManagementPatient CounselingImmunization DeliveryInventory ManagementRegulatory ComplianceTeam LeadershipProblem ResolutionCustomer ServiceMathematical ReasoningCommunication Skills

Required

Pharmacy Manager role requires leading and developing a pharmacy team that provides exceptional patient care

Ability to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices

Overseeing the pharmacy team during bench shifts and strengthening pharmacy performance measures through effective coaching

Supporting safe and accurate prescription fulfillment by following pharmacy workflow procedures

Contributing to positive patient experiences by showing empathy and genuine care

Proactively offering and delivering immunizations

Supporting the effective management of pharmacy inventory

Conducting new Technician and Pharmacist onboarding for the store and district

Ensuring pharmacy operations are compliant with state Board of Pharmacy regulations

Partnering with the Store Manager to maintain a healthy talent pipeline

Overseeing Staff Pharmacists and District Support Pharmacists

Remaining flexible for both scheduling and business needs

Regularly reviewing business reporting for operational insights

Establishing a culture of safety, empowerment, and inclusion

Maintaining relevant clinical and technical skills

Supporting access to care and improving patient outcomes through clinical care

Understanding and complying with all relevant federal and state laws, regulations, and ethical principles

Regular and predictable attendance, including nights and weekends

Ability to complete required training within designated timeframe

Ability to concentrate on a task over a period of time

Ability to pivot quickly from one task to another

Ability to confirm prescription information and label accuracy

Actively look for ways to help people in a friendly manner

Use and understand verbal and written communication

Utilize active listening skills

Ability to use math to solve problems

Identifying challenging patient or colleague interactions

Be mobile and remain upright for extended periods

Lift, scan, and bag items

Reach overhead and stretch or reach out with the body

Move fingers repetitively

Extend hand(s) and arm(s) in multiple directions

Control precision and quickly adjust machines

Stoop to a considerable degree

Close visual acuity to perform activities

Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force

Express or exchange ideas by means of spoken word

Have the ability to receive detailed information through oral communication

Lead by example and set a positive tone for the team

Delegate tasks and empower team members

Motivate and inspire team members

Apply problem-solving skills

Adaptability and accountability to navigate changing circumstances

Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members

Company

CVS Ingenieurgesellschaft mbH | ALPHAPLAN

🚀 Seit über 30 Jahren sind wir als Hersteller unseres ERP-Systems ALPHAPLAN und als IT-Systemhaus erfolgreich für euch im Einsatz: ✨ Unser eigenes ERP-System ALPHAPLAN ist spezialisiert auf den Handel und die Antwort auf eure Geschäftsbedürfnisse! Mit Funktionen wie CRM, Warenwirtschaft, Rechnungswesen und Webshop hat ALPHAPLAN schon mehrfach den Titel "ERP-System des Jahres" gewonnen.

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