Blue Rose Consulting Group, Inc. · 3 months ago
TOC (Technical Operations Center) Technician
Ashburn, VA
Full-time
Onsite
Mid Level
3+ years expBlue Rose Consulting Group, Inc. is seeking a TOC (Technical Operations Center) Technician to support 24x7x365 monitoring and incident response for a federal data center environment. This role involves real-time system oversight, incident escalation, and contributing to the overall reliability of IT operations.
ConsultingInformation TechnologyManagement Consulting
No H1B
U.S. Citizen Only
Responsibilities
Monitor applications, systems, and infrastructure across all environments
Identify and escalate data center incidents following established procedures
Provide real-time support and participate in bridge calls to restore services
Troubleshoot and document incident timelines and resolutions
Maintain SOPs, troubleshooting guides, and customer contact databases
Conduct quarterly documentation reviews and contribute to knowledge base updates
Support detection and prevention of recurring failures via monitoring and automation
Coordinate and escalate issues across operational teams
Qualification
Required
3+ years supporting incident, problem, and change management in federal IT environments
2+ years operating in high-visibility or mission-critical roles
3+ years with monitoring tools like IBM Netcool, AppDynamics, HP Ops Manager
3+ years using ITSM platforms such as ServiceNow or BMC Remedy
3+ years in large-scale MoM monitoring environments
Experience supporting Java App Servers, VMware, Oracle, Unix/Linux, IBM MQ, DB2
Strong documentation and verbal communication skills
Bachelor's degree or 7+ years of relevant experience
Company
Blue Rose Consulting Group, Inc.
Blue Rose Consulting Group, Inc.
Founded in 2017Washington, District of Columbia, USA
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Todd Weiler
Managing Partner & CEO
Christopher Casey
Managing Partner
Recent News
Digital Journal
2023-09-12
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