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Reid Health · 2 months ago

Telecommunication Specialist

Richmond, IN

Full-time

Onsite

New Grad, Entry Level

Reid Health is a healthcare organization seeking a Telecommunication Specialist to operate their telephone switching system. The role involves managing incoming and outgoing calls, coordinating transport for EMS, and ensuring effective communication within the hospital's security and emergency systems.

Health Care

Responsibilities

Answers, screens and handles all calls received through the switchboard

Activates and uses the hospital wide systems, cell phones, pagers, mass communication system by activation of specific teams within the system

Make direct contact with Physicians and other staff as needed

Communicates directly with Security and Engineering as needed by use of in house radio system and cell phones

Responsible for the in-house emergency alert phone (5555) alerting staff to specific emergency codes within the hospital as they occur

Maintains the files, logs and special instructions that are used in locating others or that assist other departments in monitoring on call activities

Handles inquiry procedures on the computer system

Monitors the Fire Boards and responds appropriately

Accepts after hours calls and routes appropriately

Follows the clinical decision-making paths associated with each practice/provider

Refers patients to the nurse call program as appropriate

Monitors radios, weather notices, etc and acts appropriately as appropriate for the organization

Answer questions of the customer/patient/consumer accurately, attempting not to have to transfer when possible. If transferring, directs calls to the most accurate location so the customer does not have to repeat their story numerous times or be delayed

Directs patients (in Connersville) appropriately to the ED triage area, monitors customers in the lobby area and alerts appropriate individuals for situations that present. Stays in close communication with Security and ED Leadership

Receives incoming calls regarding non-emergency ambulance transport

Works within the Computer Aided Dispatch (CAD) program, used to notify ambulances of a needed transport; maintains record of transport

Coordinates ambulance transport with outside EMS agencies when Reid EMS is not available

Prioritizes efficient and safe transport of patients

Receive incoming requests for law enforcement assistance from Reid Health Police Department

Focus on EMS crew safety, officer safety and security

Use of radio, phone, computer or other communication device to direct EMS crews

Is responsible for maintaining constant contact with all RHPD officers to ensure safety and the documentation of law enforcement activities

Assist with internal code response by notifying appropriate individuals

Coordinates team and code activations using the mass notification/communication system

Qualification

Computer Aided Dispatch (CAD)National Incident Management (NIMS)Public Safety (911)Team coordinationCommunication skills

Required

High School Diploma or equivalent

Must be current or eligible to certify in National Incident Management (NIMS) IS-100, IS-200 and IS-800 through FEMA within 6 months of hire and must obtain certification within 9 months of hire