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Monro, Inc. · 3 months ago

Automotive General Service Technician

Boise, ID

Full-time

Onsite

New Grad, Entry Level

$17/hr - $18/hr

Monro, Inc. is one of the leading automotive service and tire dealers in the United States, focused on providing high-quality automotive maintenance and repairs. The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services while delivering exceptional customer service and ensuring guest expectations are consistently met.

AutomotiveConsultingFleet ManagementRetailService Industry

Responsibilities

Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation

Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair

Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations

Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs

Assist in inventory management to include pulling tires and parts, unloading and stocking inventory

Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition

Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures

Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws

Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures

Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules

Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc

Perform other duties as assigned and required

Qualification

Automotive trainingBasic vehicle maintenanceCustomer service skillsVerbal communicationWritten communicationProblem-solving

Required

Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives

Required to own a basic set of tools or participate in Monro's tool purchase program

Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions

Strong customer service skills

Strong verbal and written communication skills with the ability to convey technical issues and write routine reports