NEOGOV · 4 months ago
Systems Support Specialist
Flower Mound TX 75028, TX
Full-time
Hybrid
Entry Level
$60K/yr - $60K/yr
2+ years expNEOGOV is a part of the Town of Flower Mound, and they are seeking a Systems Support Specialist to deliver exceptional customer service and technical support for various IT inquiries. The role involves providing both remote and on-site support to end-users, managing support requests, and ensuring the Town's IT infrastructure operates effectively.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responds to support requests via phone, email, or ITSM tool, delivering high-quality customer service through remote or on-site support
Provides technical assistance for Windows desktops/laptops, iOS devices, software installations, customizations, failure analysis, printer support, peripheral support, and LAN/WAN/Wi-Fi connectivity
Maintains, repairs, and upgrades the Town’s Wide Area Network (WAN) and Local Area Network (LAN) systems
Provides Tier I support and serves as an escalation point for more advanced requests. Builds rapport with customers, records and documents support activities and applies root cause analysis to aid in troubleshooting and preventing recurring issues
Researches solutions through software updates, drivers, knowledge bases, and FAQs. Performs hands-on fixes such as installing/upgrading software, configuring systems and applications, performing file backups, and installing hardware. Tests fixes, follows up with end users, and develops knowledge base articles and training. Ensures SLA compliance to manage expectations
Maintains awareness of emerging technologies and industry trends; engages in professional development through reading, workshops, and training
Assists with administration of the Town's VoIP phone system, including provisioning phones, resetting voicemail, modifying call routing, and user customization. Supports special assignments, research, and related IT tasks
Provides on-call support for emergencies as needed
Complies with departmental, personnel, and safety policies and procedures
Documents all support activities in the ITSM tool and knowledge base to promote best practices in service delivery
Performs other duties as assigned
Qualification
Required
A High School Diploma or General Equivalency Diploma (GED) is required
Must have a valid state-issued driver's license, and the driving record must comply with Town policy
Minimum of two (2) years of experience in IT Service Desk, Desktop Support, Help Desk operations, hardware/software troubleshooting, technical support, or similar roles
Ability to read, write, communicate effectively, and operate various office equipment with good hand-eye coordination for data entry
Ability to lift up to 50 pounds
Preferred
Associate's or bachelor's degree in Computer Science, Information Technology, or a related field preferred
Experience with backup systems and MS SQL Server is advantageous
Knowledge of telecommunications systems is preferred
Benefits
Medical Insurance: Comprehensive coverage that includes doctor visits, prescriptions, specialist care, and hospital services. We offer two health plan options to suit your needs.
Dental Insurance: Coverage for routine check-ups, cleanings and other dental procedures.
Vision Insurance: Coverage for eye exams, glasses and contact lenses.
Wellness Program: Free access to the Town’s Community Activity Center, participation in wellness challenges, and health resources to help you maintain a healthy lifestyle.
Texas Municipal Retirement System (TMRS): Upon retirement the Town matches retirement contributions 2:1 to help you save for retirement.
457- Pre and Post Tax Deferred Compensation: Voluntary contributions to help you save for retirement.
Disability Insurance: Long-term and optional short-term disability coverage in the case of illness or injury.
Vacation: Paid vacation days each year to help you relax and recharge.
Sick: Paid sick days each year for illness or medical appointments.
Holidays: Paid time off for Town recognized holidays, such as New Year’s Day, Christmas Eve & Christmas Day, and others.
Employee Assistance Program (EAP): Access to mental health support, financial planning resources and other services for you and your dependents.
Compressed Work Schedule: Complete your full workweek in fewer than five days.
Flex Place Work: Work up to 90 days away from the worksite.
Flex-Time Work Schedule: Flexible arrival and departure times to complete a full workweek of hours.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase