NEOGOV · 4 months ago
Manager on Duty
USA, OH
Full-time
Onsite
Mid Level
$17/hr - $17/hrNEOGOV is a company that operates within the recreation and parks sector. They are seeking a Manager on Duty to oversee daily operations at the Recreation and Wellness Center, ensuring the facility operates smoothly and safely while providing support to part-time staff and addressing customer inquiries.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Responsible for the daily operation of the Recreation and Wellness Center, ensuring the smooth functioning of all departments including Aquatics, Fitness, Sports, Guest Services, and The Depot
Upholds and enforces policies, procedures, rules, and regulations in connection with the operation and safety of the facility, its staff, and patrons
Possesses thorough knowledge of and execute emergency action plans and emergency response procedures
Supervises, directs, and supports staff in Aquatics, Fitness, Sports, Guest Services, and The Depot, ensuring tasks are completed and safety protocols are followed
Provides professional and courteous service to patrons, addressing concerns and resolving issues in a timely and efficient manner
Ensures cleanliness and organization of the facility, including room schematics, fitness areas, indoor aquatics, gymnasiums, restrooms, and common areas
Ensures the proper operation of fitness equipment, pool facilities, and sports areas, and make necessary adjustments or notify maintenance when needed
Responds to emergencies, ensuring the health and safety of all guests and staff
Monitors and adjusts facility schedules, ensuring proper staffing and operational needs are met
Performs routine checks of the facility, ensuring the pool area, fitness center, rentals, and other activity zones are safe and ready for use
Assists with membership check-ins, and guest inquiries, and ensure all patrons follow facility policies and safety standards
Maintains communication with full-time supervisors, providing updates on incidents, staffing issues, or any operational challenges during shifts
Oversees The Depot and merchandise area, ensuring inventory is stocked and available for guests
Assists with cash handling and financial transactions as needed, ensuring proper record-keeping and accountability
Assists in the creation of a positive and supportive environment for both staff and patrons, fostering high levels of customer service
Completes shift reports, documenting any incidents, safety concerns, or operational issues for follow-up by full-time management
Performs other related duties as assigned by the Recreation Coordinators, Recreation Supervisors, Recreation Program Managers, Deputy Director of Recreation and Parks, or the Director of Recreation and Parks or their designee
Qualification
Required
21 Years of Age or Older
High School Diploma
American Red Cross CPR/AED for the Professional Rescuer and First Aid Certification or ability to obtain upon hire
Previous experience in customer service, recreation, fitness, aquatics, customer service, or facility operations, with supervisory experience preferred
Knowledge of aquatics, fitness, and recreational activities, and basic facility management
Must have strong organizational, leadership, and customer service skills
A background free of prior felony convictions
Regular and punctual attendance is essential for this position
Must be able to work a flexible schedule, including evenings, weekends, and holidays
Preferred
Previous experience in customer service, recreation, fitness, aquatics, customer service, or facility operations, with supervisory experience preferred
Knowledge and familiarity with fitness equipment operation and basic pool maintenance is an advantage
Benefits
WELL MEMBERSHIP
RETIREMENT PENSION
PERSONAL LEAVE
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase