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Enovis · 3 weeks ago

Consignment Service Technician

Boston, MA

Full-time

Onsite

Entry Level

1+ years exp

Enovis Corporation is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions. The Consignment Service Technician will ensure the timely, accurate, and safe delivery, stocking, and management of company products, directly supporting the mission to provide exceptional service and reliability to customers.

Health CareManufacturingMedicalMedical DeviceProduct Design

No H1B

Responsibilities

Appropriately manages assigned territory in order to achieve service goals

Process all orders in a timely and accurate manner

Maintains inventory and related documentation for Durable Medical Equipment (DME) consignment locations

Performs routine evaluation of customer clinic needs and works with Sales and Inventory Teams to make modifications to improve DME consignment program performance in accordance with Company policy

Actively maintains operational targets/metrics, collaborating with Sales and Operations to overcome challenges

Assists in troubleshooting and resolving issues that arise at consignment locations

Effectively communicates with customers using multiple platforms, responding appropriately to business scenarios, and resolving issues in a timely manner

Supports new account launches, including initial in-servicing and managing key customer relationships

Evaluates workflows and communication tools, searching for new ways to improve and accomplish goals through continuous improvement initiatives

Develops and maintains thorough knowledge of Enovis healthcare solutions and product to support customized programs for customers

Develops and maintains professional and technical knowledge by staying current on relevant Durable Medical Equipment (DME) and Home Medical Equipment (HME) orthopedic products and services offered by both Enovis and Surgi-Care

Adheres to all Enovis policies, procedures, and guidelines, as well as OIG and government program (e.g., Medicare) regulations

Qualification

Inventory managementCustomer serviceDurable Medical Equipment (DME)Order processing systemsCommunication skillsProblem-solving skillsTeam collaboration

Required

High School Diploma or GED required

Minimum of 1 year of experience with inventory and/or customer service required

General working knowledge of customer service-related practices required

Must possess a valid Driver's License and current automobile insurance

Must satisfy third-party credentialing requirements in order to gain access to hospital accounts

Required to travel up to 95% of the time

Physical Demands: Must frequently lift and/or move up to 60 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl