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Nexlogica · 2 months ago

ITSM Project Manager

Downey, CA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Nexlogica is seeking an ITSM Project Manager to lead ITSM platform initiatives. The role involves consulting services, managing stakeholder communications, and applying Agile development methodologies to enhance and maintain ITSM systems.

Cloud ComputingConsultingSoftwareWeb Design

Responsibilities

Strong written and verbal communication skills

Extensive experience speaking, and facilitating meetings, with various levels of stakeholders including end users, developers, business analysts, and various level of Management

Experience with using or developing various ITSM platforms

Experience using collaboration tools (MS Teams) and Microsoft applications such as MS Word, Excel, PowerPoint, Publisher, etc

Experience with developing RFIs, RFBs and RFPs

Understanding and experience in Agile Development methodology as the platform chosen will be enhanced / maintained using Agile Development principles and methodology

Qualification

ITSM platformsAgile DevelopmentProject Management ProfessionalITIL v4Lean Six SigmaDevOps MethodologyMicrosoft applicationsFacilitating meetingsDeveloping RFIs/RFBs/RFPsCommunication skills

Required

Strong written and verbal communication skills

Extensive experience speaking, and facilitating meetings, with various levels of stakeholders including end users, developers, business analysts, and various level of Management Experience with using or developing various ITSM platforms

Experience using collaboration tools (MS Teams) and Microsoft applications such as MS Word, Excel, PowerPoint, Publisher, etc

Experience with developing RFIs, RFBs and RFPs

Understanding and experience in Agile Development methodology as the platform chosen will be enhanced / maintained using Agile Development principles and methodology

2 years within the last 3 years providing IT and software consulting services in general and specifically for ITSM platforms and supporting initiatives of comparable scope and complexity

2 years within the last 3 years experience of being a consultant / Project Manager of large ITSM System initiatives for private or public organizations with 500+ user base

Experience with different methodologies including: Implementing Lean Six Sigma Processes / Project Understanding of DevOps methodology

College degree (B.S. or B.A)

ITIL v4; certification level of ITIL Managing Professional or ITIL Strategic Leader

Currently certified Project Management Professional® PMP

Lean Six Sigma; certification level of Green Belt or higher

DevOps Methodology