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Cornerstone Building Brands · 2 days ago

Field Service Technician-Windows and Doors

Dartmouth, MA

Full-time

Onsite

Entry Level

1+ years exp

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. They are seeking a Field Service Technician responsible for completing service requests, performing field repairs, and conducting evaluations and inspections of windows and doors. The role requires efficient scheduling, documentation of work performed, and maintaining inventory in the service vehicle.

Building MaterialManufacturingReal Estate

Responsibilities

Responsible for completion of all service requests in assigned territory

Perform field repairs, glass replacements, operational adjustments and repair

Conduct field evaluations and inspections

Provide documentation on work performed for each service call

Review daily schedule of appointments with Service Scheduler for efficient routing and confirm appointments with customers prior to arrival

Work closely with service scheduler providing feedback on complete and incomplete service requests

Document requirements for follow-up appointments

Assist in the scheduling of follow-up appointments

Provide technical feedback

Document information gathered in the field regarding operational and design deficiencies

Provide recommendations for modifications

Operate 1 ton truck in a courteous and safe manner

Maintain parts inventory in assigned service vehicle

Monitor supply levels of parts and materials, restock as needed

Must be willing to travel outside of territory at times, and some overnight stays

Responsible for timely response to email, phone, and service communications

Responsible for reporting escalated matters up to the service supervisor

Qualification

Field service repairsUse of toolsEquipmentFenestration product knowledgeGlass glazing experienceGeneral construction knowledgeMap readingMS Office proficiencyInterpersonal communicationTime managementProblem-solving abilityIndependent work

Required

Knowledge of and skill in field service repairs and services

Knowledge of and skill in the use of various tools and equipment used in the repair and replacement of windows and doors

Knowledge of general construction or building products installation

Knowledge of fenestration product and manufacturing technologies

Knowledge of common fenestration installation techniques and materials

Experience in glass glazing

Ability to maintain composure and direction during conversations that may involve angry or upset homeowners, contractors or distributors

Ability to define problems, collect data and establish facts and draw valid conclusions

Ability to develop rapport with a wide variety of individuals

Ability to be sensitive and show positive regard for fellow employees

Ability to work independently and take initiative

Ability to willingly accept responsibility

Ability to read maps and operate vehicle from destination to destination

Skill in oral, written and interpersonal communication

Skill in time management

Skill in the use of personal computers, MS Office and Word

High School Diploma or equivalent

1-2 years fenestration manufacturing or installation experience

Valid State driver's license with an exceptional driving record

Preferred

1-2 years general construction or building products installation experience is nice to have

Benefits

Medical, dental and vision benefits starting day 1

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Company

Cornerstone Building Brands

Glassdoor3.2

Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.

Founded in 2018

Cary, North Carolina, USA

10001+ employees