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HOLT Truck Centers · 2 days ago

Truck Field Service Technician - HOLT Truck Centers

Oklahoma City, OK

Full-time

Onsite

Mid Level

3+ years exp

HOLT Truck Centers is seeking an experienced On-Highway Truck Field Service Technician. The Technician will provide exceptional customer service while inspecting, troubleshooting, diagnosing, repairing, and maintaining on-highway trucks and commercial trailers.

AutomotiveCommercialSales

Responsibilities

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

Troubleshoots, diagnosis, and repairs On-Highway trucks both Cat and OEM

Performs engine and related equipment repairs on Trucks and Trailers

Disassembles inspects, determines parts required, and reassembles to factory specifications within TRGs

Adheres to contamination control and HAZMAT rules and regulations

Provides quality control/assurance inspections of completed tasks to include road testing

Uses computers and related software to assist in diagnosing and reprograming engines

Completes documentation for service reports, timecards, parts requisition, and returns

Maintains all company equipment, tools, and vehicles in a good, clean, and working order

Interprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletins

Operates equipment and vehicles with possession of all necessary licenses and certificates

Travels to and from the job site and travels to retrieve parts

Listens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communications

Orders parts needed to complete repairs

Completes and files documentation necessary to justify billing

Responds to customer needs after hours when needed

Communicate job progress to supervisor and customer as needed

Works overtime as required by workload and customers’ needs

Maintains a P Factor of 100% or greater

Maintains less than .5% rework for years of total sales

Projects professionalism with both internal and external customers, including personal appearance

Acts as a mentor and coach to lower-level Technicians

Completes all assigned Technician Training Path courses and safety training

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Requires regular and punctual employee attendance

Performs other duties as assigned

Qualification

CDL Class A LicenseOn-Highway Truck diagnosticsASE CertificationsCustomer service skillsMechanical repair toolsProblem-solving skillsTime management skills

Required

Must pass a DOT Physical

Must have a safe driving record

Must have and maintain a CDL Class A License

Knowledge of equipment and tools, including their designs, uses, repair, and maintenance

Knowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic tooling

Knowledge and ability to explain how various systems function on trucks and trailers

Operation and control skills of On-Highway Trucks & Trailers

Problem-solving and troubleshooting skills

Verbal communication skills

Exceptional skills in customer service

Excellent time management and organizational skills

Ability to follow logical troubleshooting procedures

Ability to learn and navigate various software for both CAT and OEM

Ability to work independently and as part of a team

Ability to be self-starting and motivated

Ability to operate a conventional forklift

Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair and overhead crane

Ability to operate an On-Highway Truck on public roads

Ability to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objects

Ability to read, write, and understand information

Ability to listen to and understand information and ideas presented through spoken words and sentences

High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program required

Minimum of three years of experience required

CDL – Class A or B required

Has met HDSI requirements for Service Field Tech 1; Ability to complete HOLT's VBL Classes, model HOLT's VBL Culture, and successfully apply the tools

On-going Safety Training required

Must own and maintain the necessary tools to efficiently perform the job

Must maintain a DOT Medical Certification

Must have a clean driving record