Software Support Specialist jobs in United States
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Vision Government Solutions, Inc. · 5 months ago

Software Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Vision Government Solutions is a leading high-tech Government Technology firm providing cutting-edge software and services to the public sector. The CAMA Software Support Specialist’s primary duty is to provide day-to-day software and database support to customers, applying troubleshooting and analysis techniques to resolve their questions and ensure customer satisfaction with Vision's products.

ComputerConsumer ElectronicsElectronicsGovernmentInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Working directly with customers to answer all software questions and ensure complete resolution of software issues
Serving as the 'voice of the customer,' advocating internally to drive the product roadmap in a way that will be most beneficial to our customers
Focusing on team processes to become increasingly more efficient in day-to-day activities
Partnering with newly implemented or upgraded customers to ensure they have a smooth transition
Aligning with internal teams on company strategy, working with strategic customers to help Vision meet its goals

Qualification

Troubleshooting software issuesSQLSalesforceJIRAMicrosoft Office SuiteCustomer empathyCommunication skillsOrganizational skillsPositive attitude

Required

Experience troubleshooting software application issues, and the ability to think critically under pressure
Excellent written and oral communication skills. The ideal candidate can communicate technical concepts in a way that is easily understood by all parties
A strong sense of urgency and the ability to take on multiple tasks at once and prioritize the most critical
Customer empathy and a passion for helping customers, refusing to give up until the customer is happy
A highly positive attitude, and a desire to work in a fast-paced, collaborative environment
An organized, detail-oriented approach to work
A proven ability to learn additional technical concepts

Preferred

Knowledge of SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus

Benefits

Medical, dental and vision insurance
401k match

Company

Vision Government Solutions, Inc.

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Since 1975, Vision Government Solutions has been providing the highest quality Appraisal Services and CAMA Software in the industry to assessing departments located throughout the United States.
dateFounded in 1975
location
Northborough, Massachusetts, USA
people-size201-500 employees
web-link
http://www.vgsi.com/Vision/Corporate/corporate.aspx

H1B Sponsorship

Vision Government Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (2)
2021 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
Gladstone CapitalGemini Investors
2025-05-05Secondary Market
2025-05-05Acquired
2015-01-09Debt Financing

Leadership Team

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Jason Chin
Chief Technology Officer
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Sara Santos
Chief Financial Officer
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Recent News

Government Technology US
Gov Tech Biz Quarterly Roundup: Q2 2025 With Jeff Cook
2025-07-29
PE Hub
Great Hill Partners invests in tax software provider Vision Government Solutions
2025-05-05
Connecticut Post
Property revaluations loom for more than 30 Connecticut towns as home values soar post-COVID
2025-01-22
Company data provided by crunchbase