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Tucson Medical Center · 1 month ago

Pharmacy Clinical Technician - Liaison

Tucson, AZ

Full-time

Onsite

Mid Level

3+ years exp

Tucson Medical Center is seeking a Pharmacy Clinical Technician - Liaison to facilitate communication between healthcare providers and patients regarding medication orders and treatment plans. The role involves assisting with insurance verification, educating patients, and supporting pharmacists with prescription processing and documentation.

Health Care

Responsibilities

Facilitate communication between healthcare providers and patients, relaying information about medication orders, refills, and treatment plans

Ensure verification of insurance coverage, assist with prior authorizations, and help patients access financial assistance programs

Facilitate communication between patients and pharmacists to discuss medication side effects, storage, and handling

Facilitates coordination of medication refills with specialty pharmacies, directs patients to communicate with their designated pharmacy, and ensures effective information sharing with healthcare providers

Educate patients and clinic staff about specialty pharmacy services, medication benefits and adherence support

Assist pharmacists with prescription processing and resolving insurance-related issues

Manages patient and ensures accurate documentation in relevant systems

Effectively helps to interview and train employees; helps to evaluate employee performance as appropriate; delegates work assignments as needed

Maintains competencies as designated by the Department of Pharmacy

Provides guidance and training to newly hired pharmacy technicians

Comply with Federal and State statutes, rules, and regulations regarding the practice of pharmacy

Adheres to TMC organizational and department-specific safety, confidentiality, values policies and standards

Adheres to and supports team members in exhibiting TMCH values of integrity, community, compassion, and dedication

Performs related duties as assigned

Qualification

Licensed Pharmacy TechnicianMedication administration processesPharmaceutical practicesRegulationsPrior authorization processCompounding prescriptionsTraining staffEvaluating performanceCommunication skillsOrganizational skillsProblem-solving skills

Required

High school diploma or general education degree (GED), or equivalent combination of relevant education and experience

Three (3) years of pharmacy technician experience

Must be 21 years of age or older due to insurance company requirements

Valid Arizona driver's license

Licensed by the Arizona State Board of Pharmacy as a Pharmacy Technician

Skill in responding to customers' questions or concerns

Strong understanding of medication administration processes and patient care standards

Familiarity with medical terminology and prior authorization process

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Strong organizational and problem-solving skills

Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the public

Knowledge of pharmaceutical practices and procedures and regulations involving the administering of medications

Skill in communicating both orally and in writing

Skill in compounding and processing prescriptions

Skill in training and guiding staff

Skill in evaluating performance and making recommendations for improvement

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to complete routine reports and correspondence

Ability to listen and accurately interpret others' communication or instructions to take appropriate action

Ability to speak effectively before groups of customers or employees of the organization

Ability to calculate figures and compute rate, ratio, and percentage and to draw and interpret bar graphs