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Navitas Business Consulting, Inc. · 3 months ago

25-6033: Incident & Problem (I&P) Manager - DC Metro

Washington, DC

Full-time

Onsite

Senior Level

Navitas Business Consulting, Inc. is an industry leader in the digital transformation space, providing technology solutions to drive digital acceleration for customers. The Incident & Problem (I&P) Manager is responsible for overseeing incident, request fulfillment, and problem management services, ensuring timely resolution and continual service improvements across the enterprise.

Computer Software

Culture & Values

No H1B

Security Clearance Required

Responsibilities

Manage incident, request fulfillment, and problem services in line with enterprise and contractual requirements

Drive continual process improvements in managed services to enhance operational efficiency

Collaborate with stakeholders to ensure compliance with RFQ requirements and customer expectations

Provide technical and process leadership for incident and problem resolution

Implement ITIL-aligned processes for effective service delivery and improvement

Ensure service performance metrics are monitored, tracked, and reported accurately

Support integration of incident and problem management processes with enterprise systems

Qualification

Incident managementProblem managementITIL CertificationProcess improvementMicrosoft CertificationStakeholder collaborationService performance monitoringTechnical leadership

Required

Experience managing incident, request fulfillment, and problem services, and delivering process improvements in managed services

ITIL Certification

Microsoft (MS) Associate Certification or higher

Minimum Secret clearance with ability to obtain TS/SCI

Preferred

Certified Change Management Professional (CCMP)

Company

Navitas Business Consulting, Inc.

Incorporated in 2006, Navitas Business Consulting Inc, is a Woman-Owned, Small Business (WOSB) with areas of expertise in Cloud Migration, Data & Insights, Artificial Intelligence, Threat Intelligence, Cybersecurity, Agile PMO & Advisory and Healthcare.

Founded in 2006