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Mujin US · 4 months ago

Robotic Systems Technician

Suwanee, Georgia, United States

Full-time

Hybrid

Mid Level

3+ years exp

Mujin is the future of industrial robotic systems in production and distribution environments. The Robotic Systems Technician plays a critical, hands-on role in supporting Mujin’s advanced robotic systems deployed at customer sites, requiring strong technical skills and the ability to manage installations and on-site support activities.

Industrial AutomationMachinery ManufacturingManufacturing

No H1B

Responsibilities

Provide on-site and remote technical support for Mujin’s robotic systems, including troubleshooting, maintenance, upgrades, and repairs

Perform system installations, including setup of robot arms, controllers, vision systems, sensors, demo cells, and end-of-arm tooling

Lead or support configuration and commissioning of Mujin Controllers and associated automation components at customer sites

Diagnose mechanical, electrical, and software-related issues; escalate as needed using formal RCA processes

Collaborate with the Integration team on demo setups and custom part fabrication (frames, gripper parts, mounts, etc.)

Maintain documentation of service work, RCAs, and configuration changes in the ticketing and reporting systems (e.g., Freshdesk)

Engage with customers and internal teams to improve support tools, system performance, and deployment processes

Participate in the Patch Implementation and Post-Deployment Review processes as needed

Support and mentor junior technicians as part of the long-term support roadmap

Other duties as assigned

Qualification

PLC programmingMechanical diagnosticsRobot arms experienceElectrical panel wiringCAD interpretationIndustrial automationCustomer communicationTicketing systemsScripting in PythonIndustrial safety standards