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NEOGOV · 4 months ago

Specialist, Miller Conference Center

Miller Campus, UT

Full-time

Onsite

Entry, Mid Level

$38K/yr - $39K/yr

2+ years exp

Salt Lake Community College is Utah’s largest open-access college, dedicated to transforming students’ lives and strengthening the surrounding communities. The Specialist at the Miller Conference Center will be responsible for event setups, logistical arrangements, and ensuring a safe environment during events, while providing excellent customer service to clients and maintaining compliance with policies.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Perform timely event setups, including furnishings, audio-visual equipment, computer equipment and Internet connectivity

Provide direct customer service through regular interaction with off-campus clients, staff, faculty and students, with concurrent events

Anticipate client needs by being aware of potential conflicts or last-minute setup and equipment needs

Host client events prior to, during, and after each event and facilitate client needs throughout each event

Ensure client compliance with Salt Lake Community College (SLCC) Policies Procedures and Federal, State and Local law and fire codes. Assist in providing a safe campus

Assist in maintaining a clean and professional physical environment at the Miller campus

Report to and update Miller Campus Events Specialist on evening events

Assist the Specialist Miller Campus Events in organizing event setups

Lead and assist part time event technicians in the late afternoon and evening

Open classrooms and event space for daily academic and client events

Check all spaces before clients arrive, ensuring that the setups meet prescribed expectations

Set up audio/visual equipment and other amenities as outlined in the Weekly Schedule of Events, ensuring that all Conferencing services are in place

Troubleshoot and resolve client equipment and setup compatibility issues

Assist the security of the campus at night by locking all doors to conference spaces and ensuring that all clients have exited the buildings

Perform regular maintenance checks of all conferencing equipment, classrooms and computer lab space to ensure appropriate upkeep, and return of unneeded equipment to proper storage

Assist conference clients by providing information and organizational consulting on setup, equipment, displays, flow of traffic and signage for diverse types of events

Assist clients, staff, faculty and students with information and directions

Conduct tours of the Miller Campus Conferencing Facilities, as needed

Improve conferencing success by performing research and analysis functions, preparing and writing reports

Assist in contract compliance

Prioritize all daily activities, communicating any necessary event changes or modification information to supervisor and/or co-workers, checking the weekly events schedule regularly for updates and additions

Qualification

Audio/visual equipment setupCustomer service skillsEvent logistics managementMicrosoft WordMicrosoft ExcelConflict resolutionInterpersonal skillsProblem solvingOrganizational skillsCommunication skills

Required

Applicants must be authorized to work in the United States

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment

New employees must provide a valid Utah residential address within 30 days of their start date

High school diploma or equivalent

Two (2) to five (5) years direct paid full-time experience

Trade off 1:1 in experience/education requirement

Part-time experience may be considered on a prorated basis

Ability to lift move 50 pounds on a regular basis

Ability to set up and operate office and A/V equipment

Strong customer service orientation and communication skills

Knowledge of general office procedures

Knowledge of Internet (including setup of internet access), Microsoft Word, and Excel

Ability to handle sensitive client information with discretion while maintaining confidentiality

Ability to handle conflict resolution with calm and deliberation

Ability to set priorities and to organize tasks

Maintain professional, positive attitude and neat appearance

Ability to grow, adapt, take direction and work independently when necessary

Interpersonal, problem solving, and decision-making skills

Need strong organization skills to provide timely and complete physical setups of Miller Conferencing events

Must be reliable and punctual

Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds

Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities