NETSYNC ยท 3 months ago
Network Support Technician (Onsite)
Dallas, TX
Full-time
Onsite
New Grad, Entry LevelNETSYNC is seeking a proactive and skilled Smart Hands Technician to join their IT team. This role involves providing on-site technical support, including installation, maintenance, and support of hardware and network systems, while ensuring high-quality service delivery.
Cyber SecurityData CenterInformation ServicesInformation TechnologyIT InfrastructureSecurityUnified CommunicationsWireless
Responsibilities
Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment
Support the setup and configuration of software applications and operating systems
Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed
Conduct hardware replacements and upgrades as required
Document all actions in accordance with standard company policies and procedures
Provide hands-on assistance with network cabling, patching, and connectivity issues
Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities
Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary
Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues
Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices
Additional duties as assigned
Qualification
Required
Proven ability to troubleshoot and resolve technical issues
Ability to react quickly and professionally in stressful situations
Superior multitasking skills in stressful situations
An attitude that puts a sense of urgency around restoring client services
Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement
Must perform well in high-energy, dynamic, and team-oriented environments
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
Must possess effective verbal and written communication skills
High degree of initiative, mature judgment, and discretion
Client experience focused
Ability to lift up to 75 lbs
Clean driving record and ability to pass background checks
High school diploma or equivalent
Strong understanding of computer hardware, networking principles, and IT infrastructure
Excellent problem-solving skills and attention to detail
Ability to work independently and collaboratively in a team environment
Strong communication and interpersonal skills
Preferred
Associate degree in Information Technology or related field
ITIL Foundations considered an asset
Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent
Company
NETSYNC
Netsync specializes in collaboration & unified communications, data center and cloud, network infrastructure and others.
Founded in 2002
51-200 employees
H1B Sponsorship
NETSYNC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Len Noble
Senior Vice President of Sales
Jeff Barker
Executive Sales Director
Company data provided by crunchbase