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George Mason University · 3 months ago

Access Control and IT Technician

Fairfax, VA

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $70K/yr

George Mason University is the largest and most diverse university in Virginia, committed to enhancing campus life through quality services. The Access Control and IT Technician is responsible for the maintenance and installation of CCTV and access control systems, providing technical support, and ensuring compliance with established standards and policies.

Education

Culture & Values

No H1B

Responsibilities

Repairs and installs access control, alarm, and CCTV systems

Provides and coordinates repairs and maintenance of technical equipment

Troubleshoots and provides end-user technical support for access control, alarm, and CCTV systems

Performs timely installations of University card access, alarm, and CCTV system installations to include running, pulling, terminating, and splicing cable as well as mounting system control panels and related components both mechanical and electronic; and

Trains peers and colleagues as directed by supervisor

Serves as commissioning agent of large contract installs and provides oversight for contractors

Ensures continuity and accuracy of contracted access control installs; and

Maintains appropriate records and details of work done and time spent in the appropriate work order system

Handles customer service issues and manages requests and inquiries for technical services

Conducts all work in a timely manner in accordance with established GMU Access Control standards and policies with a focus on accuracy, customer service, and maintaining security

Reviews and maintains a working knowledge of all department policies, as well as laws and University policies pertaining to all relevant access control, alarm, and CCTV usage and installation best practices and policies

Follows Standard Operating Procedures and other department, University, and state policies

Complies with state, University, and department leave policies; and

Demonstrates punctuality and reports on time for all work-related functions to include training, meetings, and other duties

Plans, schedules, and prioritizes tasks and assignments

Plans, schedules, assigns, and prioritizes projects and assignments in consultation with the Physical Security IT Manager or designee

Effectively communicates status of assignments to appropriate personnel, working cooperatively to schedule projects and assignments in accordance with established procedures and special operational priorities

Instructs staff in work procedures

Evaluates products and services and provides recommendations on available technology to best serve the customer or department; and

Coordinates projects as assigned related to acquisition and integration of software programs and technical equipment

Patches and services network connected systems; ensures continuity of service. Performs other related duties as assigned

Maintains working relationship with University information technology personnel; and

Provides end-user technical support to troubleshoot and rectify issues when requested

Qualification

CCTV systemsAccess control systemsNetwork connectivityCustomer serviceTechnical troubleshootingSoftware learning abilityEffective communicationAttention to detailTeam collaborationDecision making

Required

High school diploma or equivalent

Demonstrated experience working with network connectivity issues and/or experience with installation and repair of alarm, card access, or CCTV systems

Knowledge of access control systems and software

Skill in providing effective customer service, including analysis of issues through independent judgement and decision making; ability to develop strategies to improve customer service and benefits process efficiency

Skill in effective and respectful verbal, written, and interpersonal communication; ability to concisely report solutions; ability to demonstrate tact and diplomacy when communicating with individuals at all levels of the organization

Ability to learn complex software systems

Ability to diagnose network connectivity issues

Ability to work effectively with others both in the department and to external colleagues; ability to work as a single unit and work through technical issues using best industry practices and current knowledge

Ability to demonstrate significant attention to detail and perform work with a high degree of accuracy