Euna Solutions · 3 months ago
Implementation Manager (Grants)
Atlanta, Georgia, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expEuna Solutions is a leading provider of cloud-based software for public sector organizations. The Implementation Manager will support client onboarding and ensure product adoption while serving as a subject matter expert on Euna Grants, working closely with various teams to enhance client experience and operational effectiveness.
Computer Software
Responsibilities
Will need a solid understanding of the Grant Lifecycle, the steps that are required, and the role Euna Grants plays in that lifecycle
Will need a thorough understanding of the Euna Grants Implementation Methodology and can deliver upon it to the needs of the client
Will need an excellent understanding of Euna Grants’ functionality
Ability to clearly articulate the overall Value Proposition of Euna Grants and identify the specific value drivers for a particular client (efficiency, draw down, audit findings, etc.)
Ability to lead client trainings on effective use of the system
Support processes to improve upon operational effectiveness of implementation and includes assessing and managing specialized training/operational requirements for clients
Identifies potential project risks and reports risks to Customer Success and Project Managers
Ensures client feedback requests have sufficient information for successful execution of work
Configures clients’ Euna Grants instance based on business requirements
Develops client configuration documentation
Conducts testing associated with client configuration
Documents issues discovered during testing, creates support tickets, and monitors resolution of issues
Supports Customer Success requests for client support including trainings, troubleshooting, or project related work
Identifies and documents system functionality gaps
Identifies internal training needs and plays a key role in the onboarding of new hires
Partners with Product and Development teams on enhancing AmpliFund functionality
Participate in cross-functional team activities that may include requirements gathering and business process modeling
Performs other job-related duties as assigned
Qualification
Required
BA/BS degree or equivalent work experience
A minimum of 2 years of successful Customer Success or Account Management experience
Experience training or teaching customers/clients in a virtual setting
High degree of comfort with technology and CRM tools
Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives
Ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
Proficiency at managing and prioritizing several projects and deadlines simultaneously
Strong analytical and problem-solving skills, particularly with requirements gathering and documentation for concurrent projects
Strong attention to detail
Ability to self-manage and be an independent member within the larger project team
Understands how to visualize and present complex processes and data to business users
Ability to quickly learn products, technologies, and processes
Professional demeanor, able to handle a fast-paced, ever changing environment
Professional in nature, reliable and punctual
Team oriented and comfortable with regular performance feedback
Flexible, adaptable and dedicated
Preferred
Experience in or understanding of Grants Management, the Public and/or Nonprofit Sector, or Finance highly preferred
Benefits
Competitive wages
Wellness days
Community Engagement Committee
Flexible Work Days
Benefits
Culture committee
Company
Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Amburgey
Chief Executive Officer
Martin Lind
Vice President, Business Development and Strategic Partnerships
Recent News
2024-03-29
Company data provided by crunchbase