Peraton · 4 months ago
Senior Account Delivery Manager
US-NY-New York
Full-time
Onsite
Senior Level, Lead/Staff
$146K/yr - $234K/yr
10+ years expPeraton is a next-generation national security company that drives missions of consequence. They are seeking an experienced Account Delivery Manager to lead a team providing application maintenance and support services for Computer Aided Dispatch (CAD) systems, ensuring high availability and client satisfaction.
Information TechnologyRobotics
No H1B
U.S. Citizen Only
Responsibilities
Oversee the delivery of application maintenance and support services for CAD systems, ensuring high availability, performance, and reliability
Act as the primary point of contact for stakeholders, fostering strong client relationships and ensuring client satisfaction
Manage, mentor, and lead a team of technical professionals responsible for system maintenance, incident resolution, and enhancements
Collaborate with the customer leadership to understand operational needs, align service delivery with expectations, and drive continuous improvement
Develop and implement service delivery strategies, including proactive maintenance plans and risk mitigation approaches
Ensure compliance with service-level agreements (SLAs) and key performance indicators (KPIs)
Coordinate with cross-functional teams to resolve complex technical issues and implement system upgrades or patches
Provide regular reports on system performance, team activities, and client feedback to internal and external stakeholders
Stay updated on industry best practices and emerging technologies related to CAD systems and public safety solutions
Qualification
Required
High School diploma and 12 years of experience, may have supervisory or management experience
Must be a U.S. Citizen or Green Card holder
Must be local to the New York City area and available for on-site work as required
Minimum of 10 years of experience in IT service delivery, account management, or project management, with a focus on mission-critical systems
Prior experience with Computer Aided Dispatch (CAD) systems, preferably in public safety or emergency services
Proven ability to build and maintain strong client relationships with excellent communication and interpersonal skills
Experience managing and motivating technical teams to deliver high-quality services
Familiarity with application maintenance, support processes, and IT service management (ITSM) frameworks such as ITIL
Strong problem-solving and decision-making skills
Excellent organizational and time-management abilities
Ability to work under pressure and manage multiple priorities in a fast-paced environment
Preferred
Knowledge of public safety operations and regulatory requirements is a plus
Relevant certifications such as PMP or ITIL are a plus
Experience working with government agencies or public safety organizations, particularly in New York City
Familiarity with dispatch system operations or similar emergency response environments
Background in managing 24/7 support operations for critical systems
Benefits
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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