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Cayuse Holdings · 2 months ago

Desktop Technician III

US-ND-Belcourt

Full-time

Onsite

Mid Level

$27.88/hr - $29/hr

3+ years exp

Cayuse Holdings is a company focused on providing services to Native Hawaiian Veterans. They are seeking a Desktop Technician III to provide on-site Tier II desktop and user support, including system administration for Windows and ChromeOS-based systems and support for specialized software used in Indian Affairs and Education.

Finance

Responsibilities

Perform system administration for specific operating systems within the assigned area of responsibility, including specialized software such as ESRI ArcGIS, Autodesk AutoCAD, and software unique to Indian Affairs and Indian Education

Providing technical and user support, with a strong focus on the customer experience

Reset passwords and manage user and device objects within Active Directory

Apply patches, upgrades, and enhancements as they are approved by the customer

Perform software installations and troubleshooting for software issues, working with software vendors when needed

Troubleshoot hardware issues and perform needed repairs and failed component replacements, working with hardware vendors when needed

Imaging and configuring computers to the customer’s specifications and standards and deploying equipment to users

Perform network troubleshooting, patch network cables to appropriate jacks, patch panels, and switches, and cable management

Configure and connect devices to secure, manage networks, and the access protocols required for user connection and use

Configure and manage VoIP handsets and work with an appropriate team or vendor when there are system issues

Perform monitoring of all upgrades and enhancements

Perform detail-oriented log reviews and troubleshooting

Act as a liaison with Tier III teams to resolve issues that may be out of the Tier II support scope

Mentor and support junior Desktop Technicians

Other duties as assigned

Qualification

Windows administrationESRI ArcGISAutodesk AutoCADActive Directory managementMicrosoft operating systemsCompTIA A+ certificationNetwork troubleshootingCustomer service skillsTime management skillsProblem-solving skillsInterpersonal skillsOrganizational skills

Required

A minimum of three years of related technical experience in supporting desktop computers, laptops, mobile devices, printers, scanners, local area networks, servers, and network switches

Working knowledge of managing users and device objects within Active Directory

Ability to support Microsoft operating systems

Working knowledge of general office software such as Microsoft Office and the Microsoft 365 suites

The ability to perform software installations and to support specialized software unique to Indian Affairs and Indian Education (similar software or general business application support is acceptable)

Ability to work with minimal guidance

Strong time management skills, and an ability to adhere to and meet designated SLA deadlines

Suitability to obtain Public Trust status through a detailed government background investigation

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment

Strong interpersonal skills with the ability to communicate in a professional, and articulate manner to individuals from diverse backgrounds

Excellent verbal and written communication skills

Excellent organizational, analytical, and problem-solving skills with high-level attention to detail

Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner

Must be self-motivated and able to work well independently as well as on a multi-functional team

Strong customer service and de-escalation skills

Ability to handle sensitive and confidential information appropriately

Shall have the requisite skills, expertise, and experience to perform the requirements of each task. Must be extremely detail-oriented and well organized

Ability to research and learn new software as the situation dictates