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By Light Professional IT Services · 3 months ago

Voice Technician

US-VA-Arlington

Full-time

Onsite

Mid Level

3+ years exp

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. The Voice Technician will be responsible for configuring, maintaining, and troubleshooting voice network systems, ensuring optimal performance and collaboration with cross-functional teams.

GovernmentInformation ServicesInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards

Possess customer service and support skills in a high visibility environment

Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses

Problem analysis and problem solving

Provide attention to detail and accuracy

Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance

Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions

Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security

Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations

Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems

Qualification

Voice network configurationTCP/IP knowledgeVoIP systemsDoD 8570.01-M IAT Level IISecurity+ certificationCustomer service skillsProblem analysisAttention to detail

Required

Possess customer service and support skills in a high visibility environment

Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses

Problem analysis and problem solving

Provide attention to detail and accuracy

Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance

Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions

Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security

Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations

Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems

3+ years of related IT/telecommunications experience working within the DOD environment

IT technical discipline, or the equivalent combination of education, technical training, or work experience desired

DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract

IAT II 8570/8140 Baseline Certification Security+ or equivalent

Clearance: Must possess a Secret clearance