NEOGOV · 4 months ago
Peer Support Specialist / CARE Team
Chapel Hill, NC
Full-time
Hybrid
New Grad, Entry Level
$43K/yr - $57K/yrNEOGOV is part of the Town of Chapel Hill's Police Department, seeking a Peer Support Specialist for their Crisis Assistance Response and Engagement (CARE) Team. The role involves responding to behavioral health emergencies, providing support to community members, and promoting stability and empowerment through crisis intervention and community engagement activities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Respond with a team, that also includes a community EMT and a Crisis Counselor, to behavioral health calls that do not require a law enforcement response
Assess for immediate safety and stabilization needs
Provide follow-up contact with appropriate parties once situation is stabilized. Must be willing to deliver services in varying environments such as homes, schools, jails, homeless shelters, campsites, and various community locations
Customize response approaches to fit the community member’s individual needs
Respond to concerns from citizens, other town employees, or human service agencies regarding individuals needing services for stabilization
Participate in community outreach and engagement activities
Ensure up-to-date knowledge and methods of profession by attending and participating in training, participating with clinical and administrative supervision, and other staff developmental activities; and provides input to department procedures and operations
Provide mutual aid to assist other law enforcement, court, schools and victim service agencies as appropriate
Act as a liaison between the Police Department and other service agencies such as local mental health agencies and hospitals, social and human services agencies, emergency service providers, civic and community groups and court personnel
Communicate and collaborate effectively with other team members and community resources for referrals, information sharing, continuity of care, and to manage triangulation and potential conflicts
Initiate, complete, and maintain accurate program records and documentation in accordance with policies and procedures
Report relevant information to the correct resource and prioritize the community member’s needs
Utilize the community member’s expertise in problem-solving and solution seeking
Work interdependently with others toward common goals
Performs other duties as required
Qualification
Required
High School Diploma or GED equivalent
An equivalent combination of education and experience that would provide the required knowledge, skills and abilities to perform the duties of the job
Lived experience in mental health, substance use, homelessness or barriers accessing services due to involvement in the criminal justice system
Knowledge of relevant laws, regulations and policies regarding social service provision, reporting requirements, data practices and client rights
Knowledge of and sensitivity to cultural differences and special needs of various marginalized groups and vulnerable populations
Knowledge of community resources including functions of other human service agencies and organizations
Knowledge of peer recovery philosophy and practice as it applies to community members with behavioral health challenges
Knowledge of harm reduction principles and strategies
Ability to prioritize work
Ability to develop and maintain effective professional work relationships and therapeutic relationships with clients
Ability to tolerate high levels of stress
Ability to assess, develop, and document an individualized intervention plan with the community member
Ability to analyze a situation and work collaboratively to mobilize assistance from resources
Ability to learn and help navigate all applicable resources
Ability and eagerness to spend time outdoors and in the community with vulnerable individuals, some of whom are experiencing homelessness
Ability to set strong professional boundaries
Ability to assess, intervene and follow up on safety and crisis situations
Ability to work as a member of a team
Ability to establish and maintain working relationships with employees, community members and supervisors
Ability to work respectfully with business personnel, social service providers and external partners
Ability to accurately track and report program data to supervisor
Ability to effectively communicate with team members, department leaders and other stakeholders
Model behavior that is consistent with our town values of RESPECT
Possession of Peer Support Certification
Possession of or the ability to obtain a valid driver's license issued by the state of NC
Benefits
Health and Dental Insurance
Retirement Health Savings Plan
Vacation/Annual Leave
Sick Leave
Paid Parental Leave
Paid Holidays
Personal Leave
Local Government Retirement System
NC 401(k)-The Town makes a contribution of 5% to the 401(k) for all regular full and part time employees.
457 Deferred Compensation Plan-Town of Chapel Hill employees have the option of making contributions to a 457.
Disability Insurance
Town Provided: The Town provides both short term and long term disability insurance to all regular full or part time employees.
Voluntary Short Term Disability: Employees have the option of purchasing supplemental disability insurance.
Life Insurance
Direct Deposit
Credit Union: Employees of the Town of Chapel Hill are eligible to open accounts at Civic Federal Credit Union.
Parking is provided free of charge at or near worksites
Annual longevity payment beginning with the 5th year of full or part time regular employment
Tuition assistance is available upon completion of the initial probationary period
Town has a Housing Assistance Program that assists employees secure housing in Town
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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