NEOGOV · 5 months ago
Utility Service Worker, Customer Field Services
Alexandria, Louisiana
Full-time
Onsite
Entry Level
$39K/yr - $39K/yr
1+ years expNEOGOV is seeking a Utility Service Worker for the City of Alexandria, LA. This role involves performing meter reading, servicing, and maintenance activities, as well as providing customer service and monitoring utility services in the field.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs electric, gas and water meter servicing work, such as: responds to service calls, connects and disconnects services, inspects and lights gas appliances, and provides information to customers regarding hazards and safety precautions
Performs residential and commercial meter maintenance activities, such as: responds to complaints regarding meter operations, inspects and calibrates meters and connections for proper functioning, tests meters to identify leaks and safety issues, uncovers/cleans meter boxes, and reports defective parts and repair needs to appropriate personnel
Reads meters for service connections, disconnections, and addresses with customer name changes or accessibility issues; re-read meters with high/low consumption patterns, customer complaints or whenever accuracy of prior reading is in doubt. Verifies accuracy of serial numbers
Performs meter reading activities on an assigned route; records meter data into handheld computerized meter reading device and verifies accuracy of readings; troubleshoots high/low water bills; researches abnormal meter readings; re-reads meters with unusual usage levels; and verifies that meters are registering consumption accurately
Performs related manual work which may include cleaning out meter boxes, pumping water from meter boxes, digging dirt/debris from meter boxes, or shoveling materials
Performs customer service functions; provides information/assistance regarding department services, procedures, documentation, fees, or other issues; responds to routine questions and explains basic procedures per established policies; refers questions and issues to supervisor
Monitors meters for tampering and theft of utility services; locks water meters and removes electric and gas meters to prevent unauthorized use
Receives and completes service tickets, work orders, and various logs, forms and reports; forwards to appropriate personnel
Follows established safety procedures; monitors work environment and use of equipment to ensure safety of employees and the public
Communicates with supervisor, City employees, and the public to coordinate and review status of work, exchange information or resolve problems
Operates assigned vehicle, a hand-held meter-reading device and two-way radio in performance of work
Performs routine maintenance on assigned vehicle and equipment, conducts pre/post-trip inspections, fuels vehicle and loads materials, and reports any problems or needed repairs to appropriate personnel; completes inspection, gas usage, service logs and other documentation
Qualification
Required
High school diploma or GED
One (1) year of experience in meter reading, meter repair, construction and maintenance work, work in adverse environmental conditions, or any equivalent combination of education, training, and experience
Must possess a valid driver's license
Will be required to obtain a valid State of Louisiana driver's license at time of appointment and maintain throughout employment
Must obtain required gas certifications within six (6) months of hire
Benefits
Health care
Dental
Vision
Retirement
Deferred compensation plans
Flexible spending accounts
Life insurance
Long-term disability
Holidays
Vacation
Sick leave
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase