Visual Comfort & Co. (Formerly Circa Lighting) · 3 months ago
Delivery and Service Technician
CHARLESTON, 532 King Street, Charleston, South Carolina, United States of America
Full-time
Onsite
New Grad, Entry Level
$21/hr - $24/hrVisual Comfort & Co. is a company focused on providing exceptional service to clients through the delivery and maintenance of lighting fixtures. The Delivery and Service Technician plays a critical role in ensuring timely deliveries while offering technical support and troubleshooting assistance to customers.
E-CommerceLightingRetail
No H1B
Responsibilities
Safely and efficiently deliver products and equipment to customers' locations, ensuring timely and accurate deliveries
Troubleshooting the previous installation, setup, and configuration of products and systems at client sites, ensuring proper functioning and adherence to company specifications
Conduct diagnostics, troubleshoot and minor repair of products, on-site or in-house, adhering to safety guidelines and manufacturer's recommendations
Provide excellent technical support to customers, addressing their inquiries, concerns, and issues professionally and courteously
Train customers on the proper usage, maintenance, and troubleshooting of our products and equipment to enhance their overall experience and reduce support requests
Maintain detailed records of service calls and repairs while accurately documenting all activities, including equipment condition, parts used, and time spent
Monitor and manage inventory levels of spare parts, tools, and equipment required for service and delivery tasks, ensuring availability when needed
Adhere to company policies, safety regulations, and industry standards while performing service and delivery tasks to ensure the well-being of customers and colleagues
Maintain a high standard of workmanship and attention to detail, delivering quality service which reflects positively on the company's reputation
Actively participate in training programs and stay updated on new products, technologies, and industry trends to enhance technical skills and improve service efficiency
Exercise due diligence to drive safely and maintain the performance and security of the vehicle and its contents
Qualification
Required
High school diploma or equivalent
A valid driver's license with a clean driving record is required
Ability to lift heavy objects, perform manual labor, and work in various weather conditions
A customer-oriented mindset with a strong dedication to providing exceptional service and ensuring customer satisfaction
Ability to prioritize and handle multiple tasks and changing priorities in fast-paced environment
Strong problem-solving skills with the ability to think critically and troubleshoot technical issues effectively
Excellent time management and organizational skills to handle multiple tasks and prioritize accordingly
Ability to work collaboratively with colleagues, support team goals, and contribute to a positive work environment
Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical customers effectively
Ability to effectively communicate and maintain a professional demeanor at all times
Preferred
Technical certifications or vocational training in Electrical Technology or related field is a plus
Prior experience in a similar role, such as service technician, delivery driver, or field electrical technician, is preferred
White glove delivery experience, a plus
Proficiency in diagnosing and minor repairs of electronic and mechanical systems
Basic understanding of electrical circuits, dimming systems and/or residential construction is desirable
Benefits
Competitive pay
Competitive Medical, Dental and Vision Benefits
Company provided Life Insurance and Short-Term Disability
401(k) Employer Match
Generous Vacation and Paid Time Off Programs
Closed on all major holidays
Team Member discounts on Visual Comfort products
Company
Visual Comfort & Co. (Formerly Circa Lighting)
The premier resource for decorative lighting, architectural lighting and ceiling fans from the most influential designers in the world.
Founded in 1998
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Al Bessin
Chief Operating Officer
Recent News
Home Accents Today
2023-12-24
2023-12-24
2023-12-24
Company data provided by crunchbase