Westfalia Technologies, Inc. · 3 months ago
Roaming Field Service Technician
York, PA, USA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $80K/yr
5+ years expWestfalia Technologies, Inc. is seeking a Roaming Field Service Technician to join our growing team! The Roaming Field Service Technician is responsible for performing field service and installation work on all equipment built or supplied by Westfalia Technologies, Inc.
LogisticsSupply Chain ManagementWarehouse Automation
Responsibilities
Support part and service sales for S/RMs, conveyors, palletizers, and robots
Accept, process, and follow up to parts orders for S/RMs, conveyors, palletizers, and robots
Provide service and support to customers regarding preventative maintenance, troubleshooting and repair both in-house (25%) and on-site (75%)
Provide world-class customer service to all customers
Interface with customer daily, providing daily reports and owning follow up actions
Coordinate business information between customer, Sales, Engineering, and other associates
Submit all paperwork in a timely and professional manner
Maintaining a close professional relationship with all internal/external customers
Participate in developing and maintaining a sense of teamwork within the Service Department
Qualification
Required
5+ years of experience in Automation Field Service, Industrial Mechatronics, or a related field
Multi-craft experience, including mechanical, electrical, and troubleshooting skills across multiple disciplines
Experience with Millwright work and mechanical systems
Experience in the Automation industry, including installation, maintenance, and repair of automated systems
Valid driver's license and ability to travel as required
Fit for air travel with legal eligibility to rent and operate a rental vehicle
Ability to pass a comprehensive background check and drug screening
Self-motivated and independent, with strong problem-solving skills
Proficiency in Microsoft Office Suite or comparable business software
Exceptional communication skills to interact effectively with customers and colleagues
Strong customer service skills, with the ability to resolve complaints professionally
Team-oriented mindset with excellent collaboration skills
Highly organized, with a strong attention to detail
Willingness to travel 50-80% of the time as required
Previous experience with electro/mechanical repair and troubleshooting
Previous experience with diagnostic tools and equipment
Must be able to ascend and descend a fixed vertical ladder, up to 135' high, 10% of the time
Work environment temperatures range from -40F to 110F
Benefits
Competitive Salary
Medical, Dental, and Vision Coverage
401K and match options
Educational Assistance Reimbursement
Wellness Program
Healthy Living Reimbursement
Paid Parental Leave
And more!
Company
Westfalia Technologies, Inc.
Westfalia Technologies is a logistics company that provides designing, manufacturing, and installing solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Labell
Owner
Recent News
2025-05-06
2025-05-06
Company data provided by crunchbase