NEOGOV · 4 months ago
Office Associate-Pleasant View
Monroe, WI
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $42K/yr
0+ years expNEOGOV is a company that operates Pleasant View Nursing Home, and they are seeking an Office Associate to provide support to the Nursing Home Administrator and assist in various departments. The role involves performing fiscal, secretarial, and administrative duties related to the business operations of the Nursing Home.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform front desk receptionist duties and maintain a professional demeanor representing Pleasant View Nursing Home
Support and assist the Nursing Home Administrator and all other departments when directed; including committees and Pleasant View’s Foundation as needed
May serve as a liaison between departments, staff, committees and the community as needed
Assist in the preparation of any communication and coordination of meetings when necessary
Handle confidential and sensitive information in a professional manner
Sort and forward incoming faxes, emails and/or other important information immediately to necessary parties
Operate a multi-line telephone system that may include switchboard, extensions and wireless phones
Triage incoming calls and send calls to the appropriate staff or voice mail
Transcribe and/or type letters, memos, reports, minutes, confidential correspondence and related business materials as needed
Sort, index, and file records and materials from various departments
Compose routine replies to general inquiries and correspondence
Compile data and information to assist in the billing process if appropriate
Sort incoming and outgoing mail for the facility and residents. Assist with preparing and mailing packages for residents
Maintain business calendar and reservations for the use of Conference rooms, Community room, Club 48 and any other rooms in the facility that may be used. Detect any overlapping reservations and act quickly to resolve
Monitor the facility’s areas of posted materials to ensure information is kept up-to-date
Monitor areas of the facility to ensure the environment is professional in appearance for residents, families and visitors
Other such duties and responsibilities as may be assigned from time to time by all departments
Maintain the confidentiality of resident health care information in accordance with HIPAA regulations and facility policy
Uphold Resident Rights
Reports allegations of resident abuse or neglect immediately to the Administrator. Safe guard the resident from harm
Understand and follow the pleasant View and Green County Employee Handbooks
Follow facility guidelines and read updates, memos, and educational sessions
Fulfill work schedule by arriving to the work station at the start of the shift. Meet attendance standards
Communicate concerns, questions, frustrations and complaints to the supervisor in a timely and confidential manner. In the event that this communication is not resolved, communication of this will be presented to the Administrator
Develop and maintain a good working rapport with personnel within the business office department and other departments within the facility
Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the department and facility
Understand that performance and conduct reflect positive customer service to internal and external customers
Upholds the privacy and confidentiality of resident information at all times
Attend all mandatory in-services or completes the make-up session in a timely manner
Attend and participate in unit meetings, department meetings and other meetings as assigned
Use the facility computer for resident documentation only. Understand that the computer is facility property and is not to be used for personal use for any reason or method
Understand that job performance will be reviewed for a clear understanding of expectations
Understands that job performance that does not meet standards and guidelines may result in disciplinary action up to and including termination
Qualification
Required
High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience
Working knowledge of computer hardware and software applications. Using programs such as Word Perfect and Excel Spreadsheets. {Excel is required by Federal Regulations)
Ability to operate various office machines, including computers, printers, calculators, and copy machines
Have a basic understanding of caring for the elderly and special needs
Have a basic understanding of Resident Rights
Have a basic understanding of Abuse Prevention and Reporting
Have a basic understanding of change of condition
Have a basic understanding of accident prevention and safety
Have a basic understanding of Fire Safety and Tornado Safety
Have a basic understanding of dementia and approaches in caring for a person with dementia
Have a basic understanding of what to do when a resident presents in a combative, aggressive or difficult manner
Have a basic understanding of infection Control Practice
Pleasant View Nursing Home is a 24-hour facility which requires continuous care for residents, therefore employees must meet attendance standards by arriving to work on time, work all scheduled shifts and extra shifts that are agreed to work and have an overall excellent attendance record
Valid driver's license
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees and organization
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers common fractions, and decimals
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
While performing the duties of this job, the employee is regularly required to talk or hear. Ability to stoop, squat, bend, kneel, reach, twist, climb and balance approximately 1-33% and have hearing acuity, vision acuity far, vision acuity near, color vision and depth perception approximately 67-100% of the time working
Ability to use both right and left hands for repetitive actions such as grasping, grasping and turning, fine manipulation, speed work
The employee must occasionally lift and/or move up to 10 pounds
Benefits
Health, Dental, and Vision Insurance
Life Insurance
Long-term Disability Insurance
Short-Term Disability Insurance
Retirement through Wisconsin Retirement System
BESTflex
PTO
Vacation
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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