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Smiths Group plc · 5 months ago

Field Service Technician I - MSP

4300 Glumack Dr, St Paul, MN 55111, USA

Full-time

Onsite

Entry Level

$42K/yr - $98K/yr

1+ years exp

Smiths Group plc is a global leader in detection and screening technologies. They are seeking a Field Service Technician I who will be responsible for installing, repairing, and maintaining equipment in the field while ensuring customer satisfaction and documenting all service activities.

AerospaceElectronicsIndustrial EngineeringManufacturingMechanical EngineeringMedical

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for meeting daily service repair needs and driving customer satisfaction

Installs, repairs and maintains equipment in the field; provides customer training as required

Documents all inspections, maintenance, repair work and submits paperwork in a timely basis

Order, install, and return parts and manages repair parts cycle time

Reviews all logs for open issues and prepares formal reports to customers as necessary

Participates in Service Sales opportunities and assists with promoting and implementing revenue programs

Ensures that tools and test equipment are properly maintained and calibrated

Assesses product/equipment performance based on field support data; recommends modifications or improvements

Seeks to provide technical support to customers and other service professionals as required

May participate in site surveys, pilot program service activities, attend meetings

Possesses basic technical knowledge on the company’s Trace and X-Ray technologies

Maintains clear and concise business communication, both oral and written

Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends

Exercises every available measure to control and minimize costs

Travel, overtime and work hours other than Monday-Friday may be required

Comply with and ensure department compliance with Company health, safety and environmental policies

Comply with all applicable U.S. export control and security regulations

Other duties as required

Qualification

Electrical systems troubleshootingField repair experienceTechnical knowledge of X-Ray technologiesMS Office Suite proficiencyCustomer service orientationCommunication skillsTeamworkOrganizational skillsSelf-motivatedReliability

Required

Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)

Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role

Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs

Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment

Excellent communications skills and have a strong orientation for customer focus and teamwork

Must be responsive to all customer issues at all times

Must be willing & able to travel at short notice

Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once

Excellent customer service skills and the ability to handle stressful situations

Self-motivated, reliable, and accountable individual

Possess excellent telephone skills

Must be able to lift/carry 80 lbs

Must be able to push/pull 200 lbs

Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation

Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility

Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment

This position requires Sensitive Security Information (SSI) access and vetting via the TSA

Applicant must successfully pass a federal background investigation

Benefits

Excellent training and opportunities for career growth across the business, both locally and globally

Inclusive environment, with strong leadership and a focus on safety and wellbeing

Flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective

Competitive Business Profit Plan

Competitive benefits package