Endurance IT Services ยท 2 months ago
IT Help Desk Technician
Richmond, Virginia, United States
Full-time
Onsite
Entry Level
$40K/yr - $52K/yr
1+ years expEndurance IT Services is dedicated to innovation and excellence in the IT Services industry. They are seeking a skilled and customer-oriented IT Helpdesk Technician to provide technical support, troubleshoot issues, and maintain systems to ensure smooth operations for their staff.
Consumer ElectronicsInformation TechnologyProfessional NetworkingProfessional ServicesSecurityVirtualization
Responsibilities
Support residents and customers with the highest level of customer service
Provide Tier 1 support for hardware, software, and network issues
Assist with onboarding/offboarding of employees (account setup, device provisioning)
Maintain and update IT documentation and asset inventory
Support staff with EMR systems, communication tools, and mobile devices
Coordinate with third-party vendors for escalated issues
Qualification
Required
1+ years of IT support experience (preferably in healthcare or senior living)
Strong knowledge of Windows OS, Office 365, and basic networking
Excellent communication and customer service skills
Ability to work independently and prioritize tasks in a fast-paced environment
Empathy and patience when working with non-technical users
Company
Endurance IT Services
Endurance IT Services is an IT company offering computer networking services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ken Hershberger
Virtual CIO, Business Analyst, Project Manager
Company data provided by crunchbase