Sports Basement · 3 months ago
Snow Technician
SUNNYVALE, CA, USA
Full-time, Part-time
Onsite
Entry, Mid Level
$17/hr - $30/hrSports Basement is a sporting-goods retailer that focuses on community engagement and outdoor accessibility. As a Snow Technician, you will repair and service ski and snowboard equipment while providing exceptional customer service and maintaining a clean work environment.
ApparelConsumer GoodsE-CommerceFashionLeisureLifestyleRetailSports
Responsibilities
Implement company core values, policies, procedures, and safety measures
Demonstrate the SB value 'OK is not OK' in all aspects of your role
Demonstrate good judgment in all situations
Hustle throughout your shift in a fast-paced environment
Remain positive in challenging situations and offer creative solutions to problems
Ensure WOW customer experience with efficient, friendly service both in person and via telephone
Edge/Wax and tune skis and snowboards in a safe and efficient manner
Installing/Testing bindings of skis and snowboards in a safe and efficient manner
Stock and clean repair area
Assist customers with shopwork intake and pick-up using Wintersteiger
Manage/Oversee shop work going to and from Tune-Center in Oakland
Clearly communicate and consult with customers on service and repair related issues
Assist on the sales floor with customers during busy times
Effectively communicate with other employees both in person and via telephone/radio
Work closely with your lead and manager to understand business goals
Maintain a clean, organized, and safe work environment for staff
Efficiently prioritize and execute daily tasks/goals, projects to achieve organizational goals in a timely manner independently or as a team
Proactively improve your skills and product knowledge through SB/vendor training, product use, and participation in those activities
Stay up-to-date with all company information and quickly implement department initiatives
Ability to effectively communicate both written and verbally
Qualification
Required
Previous experience in snow repair shops
Previous experience with tuning equipment, base grinders/stone grinders/edge machines/base weld guns
Knowledge of the ski industry
Ski tech certifications
Previous certification with at least one binding manufacturer
Competence in; waxing, edge angles, base repairs including core shot repair, stone grind patterns, edge repairs, mounting/adjusting and testing ski bindings
Proven ability to clearly communicate and consult with customers on service and repair related issues
Able to organize and prioritize workflow
Some inventory management of shop parts
Must be able to lift 30 pounds, bend down repeatedly, and stand for the majority of a shift
Maintain a clean and safe work environment
Attention to detail with low error rate
Self-sufficient and team player who is willing to assist fellow team members when necessary
Time management and problem-solving skills
Available to work during operating hours which include most weekdays, weekends, and holidays (except Thanksgiving and Christmas)
Internal Candidates: Awareness of business tools that are pertinent to your zone/department. (Training is available.)
Benefits
Full health, dental, and optical coverage (full-time staff).
Participation in our profit-sharing bonus pool.
40% off our already low prices. . . for life! (Life discount applies after you work 2,000 hours).
A kitchen fully stocked with free, tasty, healthy food for breakfast, lunch, and/or dinner.
A free flight every time you work the equivalent of one full year.
Free skiing, camping, and biking trips with our Out of the Basement program.
Free use of our rental gear.
Reimbursed 40% of your total out-of-pocket expenses in individual activities of our primary sports.
401(k) plan.
Stock options program (full-time staff).
Flexible schedule for students.
Company
Sports Basement
Sports Basement is a sporting goods company that offers outdoor gear and sports apparel.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Ciulla
Co-Founder & Partner
Anthony Biolatto
Chief Information Officer
Recent News
2025-05-17
2025-05-17
Silicon Valley Business Journal
2025-01-17
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