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Travel + Leisure Co. · 3 months ago

Desktop Services Technician

RCI Indianapolis

Full-time

Onsite

Entry, Mid Level

2+ years exp

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, dedicated to helping travelers create exceptional experiences. The Desktop Support Technician will provide technical support for computers, mobile devices, and applications while assisting with desktop-related projects under supervision.

HospitalityTour OperatorTravel

Responsibilities

Monitor the internal ticket systems and complete basic support requests for PC build and deployments

Perform installs, moves, adds and changes (IMAC) to meet customer needs

Provide support and respond to queries in a timely manner. Ensure tickets are completed in accordance with the appropriate Service Level Agreement

Support the in-house Desktop Services team with basic requests (i.e., replacing cables, setting up projectors, moving computers, etc

Complete any other tasks as requested by the team supervisor or senior member of staff

Must be able to push, physically handle, and lift objects up to approximately 50 lbs

Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment

Qualification

A+/Microsoft certificationsITIL FoundationsApple Certified Support ProfessionalDesktop TechnologiesMobile Device ManagementTechnical acumenIT security principlesITIL / ITSM understandingInterpersonal skillsWritten communicationOral communication

Required

Associate degree or Equivalent Experience

Excellent Technical acumen on Desktop and/or Application technologies

Excellent interpersonal, written and oral communication skills

Basic understanding of information technology security principles

Basic understanding of ITIL / ITSM processes and procedures

Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)

2 years' experience within the Information Technology field

Experience with Mobile Device Management (MDM) platforms such as MobileIron and Jamf

Must be able to push, physically handle, and lift objects up to approximately 50 lbs

Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment

Preferred

A+/Microsoft, or other relevant technical certifications

ITIL Foundations

Apple Certified Support Professional

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006

Orlando, Florida, USA

10001+ employees