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ImageNet Consulting, LLC · 3 months ago

Copier Printer Repair Service Technician

Carrollton, TX, USA

Full-time

Onsite

New Grad, Entry Level

ImageNet Consulting, LLC is seeking a Copier Printer Repair Service Technician. The role involves repairing, modifying, and testing equipment while ensuring excellent customer service and effective communication with management and clients.

AdviceConsultingInformation ServicesInformation TechnologySoftwareVirtual Reality

Responsibilities

Must maintain a valid driver’s license/proof of insurance; follows all policies/procedures in the service department

Performs service calls and installations assigned by Service Manager; assists in sales and customer facing meetings as needed; reports all customer complaints to management for follow up

Inspects and tests equipment to locate and repair problems; assists other Service Technicians in trouble shooting network related issues

Ensures schedule is maintained and delays are properly communicated; pre-calls customers with an estimated time of arrival; keeps Service Manager updated with projects and issues

Recommends changes in installation specifications to simplify assembly and maintenance

Adjusts, calibrates, aligns and modifies equipment; records effects on unit performance

Demonstrates use of equipment to customers following installation or repair; checks functioning of newly installed equipment to evaluate system performance under actual operating conditions; prepares reports detailing work done in connection with installation or repair

Reads technical manuals to learn correct settings for equipment and continues to develop knowledge and skills pertaining to network technical support

Discusses layout and assembly procedures and problems to clarify design details and functional criteria of units; assembles complete prototype model

Submits all Expense Reports, Charge Tickets or any other pertinent administrative data complete and on time

Uses Company’s internal software systems to manage calls, order parts, etc

Maintains Machine Reliability, Territory Response Time, Service Recall Rate, and Incomplete Rate at targeted levels or better than targeted levels

Inspects vehicles prior to beginning routes to ensure safe operating conditions. Operates equipment in a safe and effective manner to minimize risk of injury, property damage or loss of life

Maintains vehicle, tools and inventory in a neat, clean and organized fashion

Wears company-issued uniform and maintains a neat, groomed businesslike appearance at all times

Communicates with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems

Communicates training needs that may increase effectiveness to Service Manager or Service Manager

Regular, physical attendance on a predictable basis is essential to the performance of this job

Other duties and projects as assigned by Supervisor and/or Management

Qualification

Technical troubleshootingEquipment repairCustomer serviceProprietary software systemsTechnical documentationOrganizational skillsAttention to detailTeam collaboration

Required

High school diploma or equivalent required

Must maintain a valid driver's license/proof of insurance

Ability to read, write and interpret documents such as operating and maintenance instructions and procedure manuals

Great customer service skills with a commitment to resolving customer concerns as well as meeting customer requirements

Self-motivated to conduct research and problem solve

Highly organized, punctual and capable of effective, efficient multi-tasking

Strong work ethic and emphasis on attention to detail

Works with integrity and ethically

Ability to work independently in a timely manner

Wide range of technological skills; aptitude for acquiring greater skills

Ability to troubleshoot, test, repair and service technical equipment

Effectively use Company's own proprietary software systems

Regular, physical attendance on a predictable basis is essential to the performance of this job

Preferred

Associate's degree or equivalent from a two-year college or technical school preferred

May be required to take and pass a Core Basic Copier Technology Exam

Company

ImageNet Consulting, LLC

Our Mission “Provide information solutions that improve our client’s bottom line.” Our Philosophy: Open Minded The only way to learn is to be open minded.

Founded in 1956