NEOGOV · 3 months ago
Public Safety Telecommunicator Trainee
Atlantic City, NJ
Full-time
Onsite
New Grad
$35K/yr - $35K/yrNEOGOV is looking for a Public Safety Telecommunicator Trainee to join the City of Atlantic City's Police Department. In this role, you will receive and respond to emergency calls, dispatch appropriate services, and learn to operate various communication systems under supervision.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives telephone or other electronic requests for emergencies assistance
Learns to obtain, verify, and record location of emergency, name of caller, nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances
Learns to operate automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data
May be required to access foreign language interpreter service for non-English speaking callers
Maintains a reassuring, calming manner with callers to obtain required information
Persuades emergency callers to stay on the line
In response to medical emergencies is trained in the provision of first aid or CPR instructions to stabilize the medical condition of people until arrival of professional medical assistance
In nonmedical emergencies may provide precautionary instructions and advice to help ensure the personal safety of people and/or to minimize loss of property pending arrival of fire, police, or other assistance
Refers nonemergency situations to other appropriate public or private agencies
May dispatch nonemergency personnel or equipment
Relays information or instructions to field units via radio or mobile data terminal
Learns to utilize video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergency
Determines the appropriate type of agency(ices) to respond to the specific emergencies or call for assistance
Learning to utilize radio, telephone, and computerized or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on preestablished response plans, and seeks guidance from supervisory personnel when circumstances warrant significant deviation from preestablished response plans
As instructed, coordinates the dispatching of units involving two or more government jurisdictions
May assist in maintaining and facilitating communication with responding units by receiving and relaying information including confidential information to authorized personnel
Maintains a constant update on status of emergency units in the field and on-call personnel
May make entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File, Wanted Person File, Stolen or Embezzled or Counterfeited or Missing Securities File, Stolen Boat File, hazardous material databases, and hospital status files
Receives training in the answering of telephone, radio, and video display inquiries of the NCIC and the SCIC for law enforcement agencies of the state
Maintains and updates NCIC, SCIC, and other records and files
Learns to maintain the official station record and/or the daily log of all incoming and outgoing communications
Receives training in the activation of emergency alert systems such as bells, sirens, beepers, and tone-activated devices
Prepare reports and statistical data
Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units
Qualification
Required
Must successfully complete training and obtain certification by the Office of Emergency Telecommunications Services (OETS) in the Department of Law and Public Safety as required by NJAC 17:24- 2.2, during the trainee period
Possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position
Knowledge of methods for operating communications systems after a period of training
Knowledge of procedures used for emergency medical treatment after a period of training
Knowledge of emergency medical, fire, police, and other emergencies terminology after a period of training
Knowledge of procedures for dispatching emergency and nonemergency equipment and personnel after a period of training
Ability to utilize information required for documenting emergencies situations and calls
Ability to utilize information concerning functions of operating units or departments within the agency or jurisdiction
Ability to utilize security procedures involved in dissemination of information
Ability to utilize established safety procedures and guidelines
Ability to utilize procedures for investigating and resolving complaints
Ability to operate automatic location identification (ALI), automatic number identification (ANI), and other communications equipment in a complex communications program after a period of training
Ability to learn the purpose and operation of various law enforcement and other information systems and the Statewide 9-1-1 Enhanced Emergency Telephone System
Ability to answer voice and TTY/TTD (telecommunications devices for the deaf) telephone calls received from the public after a period of training
Ability to operate a Computer Aided Dispatch (CAD) system after a period of training
Ability to provide clear instructions and guidance to callers in emergency situations
Ability to establish goals and set priorities
Ability to relay instructions or questions accurately and clearly
Ability to comprehend, interpret, and evaluate relevant information from various types of source materials
Ability to obtain and analyze facts to reach logical conclusions
Ability to read and discern visual images on a variety of media
Ability to apply existing call codes to emergency situations
Ability to organize assigned communications work and develop appropriate work methods in accord with established procedures
Ability to obtain information from physically or emotionally distressed individuals
Ability to interact with people who are in differing situations
Ability to work both independently and as part of a team
Ability to take accurate, complete messages
Ability to understand, remember, and carry out oral and written instructions
Ability to decode call locations using appropriate equipment after a period of training
Ability to recognize incorrectly transmitted messages, codes, or error input after a period of training
Ability to read road maps
Ability to collect information from both English speaking and non-English speaking individuals after a period of training
Ability to prepare reports and statistical data and to keep accurate records
Ability to count and to add and subtract whole numbers
Ability to speak clearly, concisely, and in a professional manner
Ability to comprehend and apply basic law and regulations including the laws, rules, regulations, standards, policies, and procedures of the Federal Communications Commission and of the NJ State Office of Emergency Telecommunications Services
Ability to learn quickly from written and oral explanations and demonstrations
Ability to ensure that calls are sent accurately and promptly
Ability to maintain confidentiality of information received
Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units
Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication
People with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible
Benefits
Generous Paid Time Off (Vacation, Holiday, Personal and Sick Time)
Medical Insurance
Dental Insurance
Vision Insurance
Prescription Plan
Pension
Life Insurance
Various Voluntary Benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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