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Strada · 5 months ago

Tax Filing Operations Services Manager

United States

Full-time

Remote

Mid, Senior Level

$74K/yr - $138K/yr

5+ years exp

Strada is a technology-enabled company that specializes in payroll and financial management solutions. They are seeking a Tax Filing Operations Services Manager to oversee and manage the daily administration of tax filing delivery for assigned legal entities, ensuring client satisfaction and developing team members in tax filing knowledge.

Artificial Intelligence (AI)B2BInsuranceSaaSSoftware

No H1B

Responsibilities

Oversee overall client delivery and satisfaction in Canadian tax filing services

Act as primary point of contact for client escalations; resolve issues with urgency and accuracy

Respond to client communications and escalate complex issues when needed

Ensure timely, accurate communication to clients and internal Strada teams

Represent Tax Filing Shared Services (TFSS) in client meetings, providing updates and education on processes and policies

Liaise with clients and internal payroll teams on tax filing matters

Educate clients and provide subject matter expertise in Canadian payroll tax filing

Mentor, coach, and manage team members; support performance and accountability

Coordinate and deliver training for new hires and new processes

Lead or support the development, maintenance, and communication of SOPs

Support day-to-day tax filing operations, including oversight of third-party suppliers

Approve and manage task checklists; monitor the checklist queue

Coordinate and support interface testing and implementation for updates and new clients

Perform variance analysis; escalate or investigate as needed

Review and validate bank setups to ensure proper processing of payments

Track and communicate 'Applied for' statuses for agency registrations

Provide clients with penalty and interest reports as needed

Monitor tasks and audit outputs to identify trends and improvement opportunities

Lead and support implementation of process improvements

Conduct and communicate Root Cause Analyses (RCA); support downstream corrective actions

Use metrics to track performance, identify gaps, and drive continuous improvement

Research and support resolution of compliance and regulatory issues

Promote tax filing best practices and ensure alignment with the team's point of view

Apply strong tax knowledge and problem-solving skills across all responsibilities

Qualification

Canadian payroll tax filingPeople managementPayroll tax filing softwareCRA complianceClient relationship managementTraining deliveryProcess improvementCommunication skillsProblem-solving skills