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ServiceNet · 3 months ago

Program Director

Wilbraham, MA

Full-time

Onsite

Director/Executive

$50K/yr - $52K/yr

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. As Program Director, you’ll lead the daily operations of a residential program, ensuring high-quality care, program compliance, and staff leadership while fostering a culture of respect, creativity, and personal growth.

CharityHealth CareNon Profit

Responsibilities

Support the successful launch of a new residential program, including home setup, furnishing, hiring, and staff training

Ensure ongoing compliance with licensing and regulatory standards

Lead, teach, and model best practices for staff using PBS strategies

Oversee the health, safety, and daily living needs of residents—nutrition, medical care, hygiene, and recreational engagement

Manage individual financial needs and reporting

Participate in a rotating 24-hour on-call schedule and coordinate coverage during staff absences

Contribute actively to ISP reviews, treatment team meetings, and individualized planning (goals, behavior plans, safety plans)

Organize and lead regular program staff meetings

Maintain agency certifications and documentation standards

Perform additional duties as assigned by the Director of Operations

Qualification

Supervisory experienceBrain injuriesComputer skillsCommunication skillsOrganizational skillsMAP certificationPABC certificationCPR/First Aid certification