PuroClean of Augusta · 4 months ago
Lead Mitigation Technician
Augusta, GA 30904
Full-time
Onsite
Senior Level
$20/hr - $24/hrPuroClean of Augusta is a leader in emergency property restoration services, helping families and businesses overcome setbacks caused by property damage. The Lead Mitigation Technician will manage production crews, coordinate jobs, and ensure customer satisfaction while maintaining high standards of service and communication.
Consumer Services
Responsibilities
Managing Customer Satisfaction and representing the brand
Effectively oversee all aspects of the mitigation processes and customers’ needs
Coordinate with Contents and Reconstruction departments to provide additional assistance where necessary
Identifying areas for improvement and managing relationships with centers of influence
Managing job progress, pricing schedules, estimate details & coordinating with Production Manager
Leaving job-sites with an orderly appearance and follow uniform and policy guidelines
Communicating and managing customer concerns with back office effectively
Maintaining cleanliness of products and equipment to the highest standard
Ensure clear communication with office staff, immediate supervisor and fellow technicians
Qualification
Required
Experience in equipment deployment, proper chemical and PPE utilization, and labor management
Ability to master IT and software requirements for job documentation in the field
Strong Customer Service and communication skills
IICRC, RIA, or comparable Certifications required
Understanding of safety guidelines and ability to manage them on site
Aptitude with record keeping, recording information and communicating ‘the message'
Ability to identify areas of opportunity among teammates, coaching for growth
Strength in team building and establishing lasting relationships with clients and teammates
Benefits
Overtime
401(k)
Bonus based on performance
Free uniforms
Training & development
Competitive salary
Opportunity for advancement
Paid time off
Online Mobile Courses
Paid Training for Career Advancement
Opportunity to Help People in Times of Need
Aggressive Competitive Wages
Company
PuroClean of Augusta
PuroClean of Augusta provides property damage remediation services for this historic community.
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase