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Cartersville-Bartow County Chamber of Commerce · 2 months ago

Systems Administrator - CRM - Customer Relationship Management

Cartersville, GA

Internship

Onsite

Intern, Entry Level

$52K/yr - $52K/yr

1+ years exp

Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. The Enrollment Management Technology Specialist is responsible for providing technical support for the implementation, maintenance, and optimization of enrollment-related software systems, ensuring data integrity and collaborating with stakeholders to enhance system functionality and user experience.

Non-profit Organization Management

Responsibilities

Is responsible to understand, support, and carry out the college's mission, vision, and values and comply with mandates and regulations of government and accrediting bodies

Serves as an administrator for enrollment management software; coordinates with third party systems to ensure the input of current and accurate data; troubleshoots end-user issues; assures the college's faculty and staff have correct user access and permissions

Handles integration issues with Banner and third-party EM technologies

Manages GHC admissions application, nursing application, dental hygiene application issues and enhancements

Collaborates with CRM admin to make sure technical side of the College's CRM is functional so that communication workflows are set up to send to accurate student populations

Creates and manages Degreeworks templates for all GHC degrees/programs; analyzes students' progression through degree and provides advisors reports of students who veer off track from plan

Responsible for training staff on use of enrollment management technology, both as new hires come in and as new functionalities are implemented

Runs Banner processes as needed

Works with the Executive Director to design, compile, analyze, evaluate, and interpret enrollment management data; creates exports of data for college stakeholders

Provides the college's weekly enrollment report for the University System of Georgia

Cleans and enhances datasets for Enrollment Management projects

Develops, coordinates, and maintains the back-end technology to support the College's early alert program

Participates in College initiatives and events to benefit students and the College

Serves on college committees as needed

Performs related duties

Qualification

Data analyticsSQLPythonBanner systemMicrosoft Office SuiteCustomer serviceCommunicationTeamworkOrganizational skillsAttention to detail

Required

Knowledge and level of competency commonly associated with the completion of a bachelor's degree in a course of study related to the occupational field

Sufficient experience to understand and apply the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years

Relevant work experience with data/statistical analysis and spreadsheets

Possession of or ability to readily obtain a valid driver's license for the type of vehicle or equipment operated

Experience in data analytics

Experience with data science-based programming languages like SQL and Python

Knowledge of Microsoft Office Suite, particularly Excel

Knowledge of system and college policies regarding enrollment, student support services, and registration

Excellent oral and written communications skills

Ability to work independently and to use good judgement

Knowledge of University System of Georgia and Georgia Highlands College policies and procedures

Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, organizational, attention to detail, and commitment to continuous professional growth in skills and knowledge

Understanding of enrollment management technology solutions and have willingness to expand knowledge as the solutions evolve

Dedication to becoming an advocate for the CRM across all areas of the College, ensuring data quality and commitment to facilitating a maximally functional system

Comprehension of complex data structures and the ability to think critically about how data should be utilized for purposes related to the position

Ability to develop project plans and successfully implement these plans in an environment where priorities may shift rapidly

Knowledge and experience with Banner Student Information System