NEOGOV · 4 months ago
Business Manager – Water Utility
Neenah, WI
Full-time
Onsite
Senior Level
5+ years expNEOGOV is part of the City of Neenah, which aims to strengthen the community through effective management. The Business Manager for the Water Utility will oversee financial performance, ensure compliance with regulations, and lead community outreach efforts while optimizing business growth and customer satisfaction.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manage financial performance of the Neenah Water Utility to ensure long-term financial stability
Ensure financial activities comply with GAAP, GASB, and Wisconsin PSC regulations
Prepare and file financial and operating reports with state departments
Oversee annual capital and operating budgets; assist with annual audit preparation
Collaborate with Director and Public Works to develop/manage capital improvement and asset management plans
Analyze financial impacts of operations and prepare rate applications as needed
Conduct business case analysis for new ventures to improve revenue, efficiency, and customer service
Develop and maintain customer satisfaction program with performance metrics and response strategies
Lead community outreach strategy aligned with the Utility’s strategic plan and rate strategy
Monitor and provide input on water industry legislation at the state level
Research and recommend new technologies for billing, customer service, metering, and communications
Optimize front office, phone center, billing, and metering operations for financial and customer satisfaction goals
Establish and update policies/procedures for finance, billing, customer service, metering, and communications
Manage Cross Connection Control program; ensure compliance with EPA, DNR, and DSPS regulations
Oversee meter and inventory reporting/documentation
Optimize performance of field operations, including cross-connection, metering, and leak detection
Perform other related duties as assigned
Qualification
Required
Bachelor's Degree in Managerial Accounting, Business Administration, or related field
Five to seven years of progressively responsible experience in utility management, accounting, or business management; three years in a departmental/management capacity
Customer care experience and business case analysis required
Preferred
Master's Degree preferred
Utility experience preferred
Benefits
Health, dental, and life insurance.
Participation in the Wisconsin Retirement System (WRS).
Paid holidays, sick leave, and vacation.
Employee Health Clinic
Medical
Opt-Out Program
Wellness Benefit
Flexible Spending Account Plan
Dental
Vision:
Ancillary Benefits
Income Continuation Insurance
Life Insurance
Wisconsin Retirement System
Employee Assistance Program
Deferred Compensation
Time Away from Work
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase