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ProMach · 2 weeks ago

Field Service Technician (Remote)

United States

Full-time

Remote

Mid, Senior Level

$30/hr - $45/hr

5+ years exp

ProMach is a growing company recognized for its innovative products and market expansion. The Field Service Technician role involves traveling to assist customers with installation, troubleshooting, and maintenance of Wexxar/Bel/IPak machines while providing excellent customer service.

Customer ServiceFood and BeverageFood ProcessingMachinery ManufacturingManufacturingPackaging ServicesService Industry

No H1B

Responsibilities

You can effectively install and setup all Wexxar/Bel/IPak machines

You will perform Field rebuilds (partial or complete) of Wexxar/ Bel/ IPak equipment

You provide amazing customer service by assisting customers through troubleshooting and resolving issues over the phone or at customer’s facility

When not traveling you will assist/work with engineering on sign-off process, customer FAT's or provide customer tech support

Effectively trouble shoot all PLC and/or HMI programs, and/or Servo controllers on the Wexxar/ Bel/ IPak equipment working in the field

Trouble shoot electrical, pneumatic or mechanical problems in the field on the Wexxar/ Bel/ IPak equipment

Advise customer of parts needed; act as Salesperson to recommend parts for purchase

Complete service reports, expense reports, and online incident reports on Syteline on time as per company policy

Sometimes you will be asked to travel on short notice (Customer emergencies)

Freedom to arrange your own travel and accommodation using the company system while of course following procedures and policies

Because continuous learning is what we believe in you will continually update yourself on all Wexxar/ Bel/ IPak products by participating in on-site and off-site training sessions and courses

Qualification

PLC programmingHMI programmingServo controlsPneumatic schematicsMechatronicsCustomer serviceAnalytical skillsPrioritization skillsTechnical certificationCommunication skills

Required

Technical college/ University Trade Certification (Millwright, Technician) or at least 5 years related work experience

Able to travel within North America 70-85% of the time

Strong knowledge of PLC/ HMI/ Servo controls (Allen Bradley / Siemens/ Omron; Festo/ Bosch)

Strong analytical and problem-solving skills

Experience working with pneumatics, knowledge of mechatronics

Excellent communications and presentation skills, with ability to span both highly technical and non-technical audiences

Excellent prioritization skills with minimal guidance and direction

Must have a valid passport and able to travel to and within the USA

Own car required with a valid Driver's license

Preferred

Experience in a packaging or automation industry

Diploma in PLC/ HMI/ Servo Controls or related experience

Benefits

Comprehensive medical/dental programs

Life insurance

Generous paid time off program

Retirement savings plan with a company match

Company

ProMach

ProMach is a family of best-in-class packaging and processing solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries.

Founded in 1998

Covington, Kentucky, USA

1001-5000 employees