Docusign · 3 months ago
Manager, SRE Engage
United States
Full-time
Remote
Senior Level
5+ years expDocusign is a leading company in e-signature and contract lifecycle management solutions, serving over 1.5 million customers worldwide. The SRE Manager will lead a team of Site Reliability Engineers to ensure the reliability and performance of core systems, while driving the adoption of best practices in reliability engineering.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Lead, mentor, and grow a team of high-performing Site Reliability Engineers
Foster a collaborative and supportive team environment, promoting continuous learning and professional development
Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback
Recruit, onboard, and retain top SRE talent
Drive the implementation and continuous improvement of SRE principles and practices, including SLIs, SLOs, error budgets, and post-mortems
Oversee the design, development, and maintenance of robust, scalable, and highly available infrastructure and applications
Implement and optimize monitoring, alerting, and logging solutions to ensure proactive identification and resolution of issues
Participate in incident response, root cause analysis, and problem resolution processes, ensuring effective communication and remediation
Maintain and operate disaster recovery plans and strategies
Reduce operational toil through automation and tooling development
Participate in an on-call rotation every 4 weeks
Collaborate closely with development, product, and other engineering teams to integrate reliability into the entire software development lifecycle
Influence architectural decisions to ensure systems are built with reliability, scalability, and maintainability in mind
Define and track key reliability metrics and report on the overall health and performance of our systems
Contribute to the long-term technical vision and strategy for the SRE function
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
5+ years of experience in Site Reliability Engineering, DevOps, or a similar role
5+ years of experience in a leadership or management position, leading SRE or infrastructure teams
Experience with large-scale distributed systems and cloud platforms (e.g., AWS, Azure, GCP)
Experience with SRE principles, methodologies, and tools
Experience in at least one scripting or programming language (e.g., Python, Go, Java, Ruby)
Experience with infrastructure as code (e.g., Terraform, CloudFormation, Ansible)
Experience with networking, operating systems (Linux/Unix), and database technologies
Demonstrated ability to lead and motivate a team, fostering a culture of ownership and accountability
Preferred
Excellent problem-solving, analytical, and communication skills
Master's degree in Computer Science or a related field
Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
Familiarity with CI/CD pipelines and tools
Experience with performance tuning and optimization
Experience with monitoring, alerting, tracing, logging, and performance management technologies (OpenTelemetry, Grafana, Kusto, PromQL, Grafana, Splunk, Dynatrace, DataDog)
Knowledge of security best practices in a cloud environment
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase