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BBB Industries, LLC · 3 months ago

IT Help Desk Support

29627 Renaissance Blvd, Daphne, AL, 36526, US

Full-time

Onsite

Mid Level

3+ years exp

BBB Industries, LLC is seeking an IT Help Desk Support professional to provide technical support to end users. The role involves troubleshooting system performance, assisting with software applications, and collaborating with IT teams to resolve issues.

AutomotiveEnergyManufacturing

H1B Sponsor Likely

Responsibilities

Provide in-person, virtual, and phone-based technical support to end users across the organization

Crosstrain on telephony systems, hardware, and application software within the IT environment

Identify hardware and software requirements based on user needs and recommend appropriate solutions

Install and configure computer hardware, peripheral devices, operating systems, networking components, and productivity software (e.g., Microsoft Office 365)

Monitor and troubleshoot system performance issues such as slow response times or security breaches

Analyze user requirements and recommend technology solutions to improve business efficiency

Assist in the design, testing, and implementation of new software applications

Collaborate with network services and information systems teams to resolve complex IT issues

Maintain and administer user access via Active Directory, including account creation and permissions

Provide basic user training for system access and applications

Document updates, resolutions, and technical support activities via email, voice mail, or in-person communication

Perform other related duties as assigned

Qualification

Windows OS supportActive DirectoryHelp desk supportComputer networkingMicrosoft Office 365Network infrastructureMac OS supportIOS supportAndroid support

Required

BS in Information Systems, Computer Science or equivalent experience

3+ years of relevant experience in computer networking, operating systems and system support

Minimum 2 years of experience supporting Windows OS, server hardware/software, and mobile platforms (Mac OS, iOS, Android)

Minimum 2 years of hands-on experience with Active Directory

Minimum 2 years of help desk or desktop support experience

Proficiency in Microsoft Office 365 applications (Excel, Word, PowerPoint, Outlook)

Minimum 2 years of experience with network infrastructure (basic troubleshooting, connectivity support)

Company

BBB Industries, LLC

BBB Industries is now TERREPOWER! TERREPOWER is a global leader in sustainable manufacturing, serving the automotive and industrial markets.

Founded in 1987

Daphne, Alabama, USA

10001+ employees

https://www.terrepower.com

H1B Sponsorship

BBB Industries, LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)