NEOGOV · 5 months ago
Service and Support Administrator
Delaware, OH
Full-time
Onsite
Entry, Mid Level
$54K/yr - $69K/yr
2+ years expNEOGOV is a mission-driven organization that supports individuals with developmental disabilities and their families. The Service and Support Administrator (SSA) will assist individuals in accessing necessary services, ensuring their rights and improving their quality of life by coordinating resources and monitoring progress against their goals.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Acts as the county board primary point of coordination and accountability for eligible individuals aged three (3) years of age and above
At least annually, actively engages the individual/family and persons they choose in developing their Ohio Individual Service Plan (OISP); initially and at least annually, conducts ongoing assessment of current needs to include likes, dislikes, potential outcomes, skill development, health and safety considerations, and what is important to and for the individual
For assigned cases, provides monitoring of authorized services and reviews the individuals’ progress against the proposed or intended outcome of the OISP; follows up with services providers to assure services are being provided per the OISP, facilitates communication with the team, and reviews and addresses needs identified in MUI/UI and Quality Assurance reports
Amends OISP, as needed, based on individual or team concerns, progress toward meeting outcomes, plan review, MUI prevention plans, or other issues that impact the need for services as described in the plan
Responsible for referral and linkage to available resources
Completes live targeted case management (TCM) notes to document all services delivered and service billing; maintains Waiver administration documentation and individual files
Initially and at least annually, conducts required assessments as applicable included in person centered planning including but not limited to, Level of Care (LOC), Developmental Disability Profile (DDP), Acuity Assessment Instrument (AAI), Nursing Task Inventory, (NTI), Waiting List Assessment, On-site/On-call (OSOC), Waiver Rate Add-ons, Medication Administration (Med-Admin)
Oversees initial waiver enrollment process, annual waiver redetermination process and waiver dis-enrollment process by assuring all required action and documentation are complete
Assures individuals and legal guardians participate in the free choice of provider process by facilitating tours, interviews, reviews of potential provider credentials, etc. as the person needs/requests
Identifies funding sources for supports identified in the OISP by utilizing a hierarchy of funding options applicable to each person; plans with teams to access services that are cost efficient and effective to meet the needs described in the OISP; establishes budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs; manages processes related to prior authorization as necessary and responds to requests for revisions of authorizations as needed
Reports major unusual incidents to include alleged abuse/neglect in accordance with Ohio Revised Code 5123; Administrative Rule 5123-17-02; and County Board policies and procedures
Completes enrollment and annual redetermination assessments for home and community-based waiver services administered by DCBDD
Provides support to Service and Support Administrators through initial orientation, training and review, technical assistance, and case coverage during extended leave
Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification
Adheres to all ORC, OAC, and DCBDD policies and procedures
Performs other related duties as assigned
Qualification
Required
Bachelor's Degree in social work, counseling, education, health and human services, law enforcement, behavioral science, or a related field
Ability to obtain and maintain DODD Service and Support Administration certification per OAC 5123:2-5-02
Must possess a valid State of Ohio Driver's License and acceptable driving record as stipulated by the Board's insurance carrier
Successful completion of a criminal records check (BCI and FBI) and registry/database check as required by DODD, driving record checks, and DCBDD receiving favorable reference reports
Participates in the rotation of the On-Call response system for after hours, weekends, and holidays
Schedule may need to be flexible based on DCBDD operational need and/or the individual or families served
Physical requirements of the position are identified as light work, which may require the lifting of up to 25 pounds occasionally
Ability to operate standard office equipment in the performance of essential functions (e.g. copy machine, fax machine, personal computer, and telephone)
Preferred
Master's degree and two (2) years' experience working with individuals with developmental disabilities
Benefits
Medical, prescription, dental, and vision insurance
Flexible Spending Medical or Dependent Care Account (FSA)
Employer and employee paid supplemental life insurance
Pension through the Ohio Public Employees Retirement System (OPERS)
Supplemental deferred compensation
Professional development allotment
Tuition reimbursement
EAP program
Paid time off in the form of vacation, personal, sick leave, holidays, and bereavement
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase