NEOGOV · 3 months ago
Operations Administrator
Jacksonville Beach, FL
Full-time
Onsite
Mid, Senior Level
$47K/yr - $60K/yr
5+ years expNEOGOV is a part of the City of Jacksonville Beach, seeking an Operations Administrator to manage and maintain office operations within the department. The role involves serving as a liaison, coordinating information requests, maintaining records, and assisting with budgetary functions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Manages and maintains all aspects of office operations of the assigned department
Serves as department liaison with employees, citizens, businesses, local organizations, and agencies
Coordinates requests for information and complaint resolution with various departments, prepares response, follows up to ensure resolution
Maintains complex records and files requiring independent judgement and a high degree of discretion
Applies judgment to investigate problems to track down root causes and provide resolutions; escalates customer and technical issues as required
Prepares, reviews, and edits a wide variety of technical and professional documents, records, reports, and presentations
Prepares departmental policies and procedures and assists with their implementation
Coordinates project management activities, including scheduling, budget tracking, and resource allocation
Coordinates the development and implementation of training programs for departmental staff
Develops and maintains databases and spreadsheets to track and analyze data
Analyzes operational data and participates in performance monitoring; recommends solutions for improvement
Assists with budgetary and procurement functions
Maintains and prepares payroll records
Performs related tasks as required
Qualification
Required
A high school diploma or equivalent and five years of increasingly responsible administrative and analytical experience
A college degree in business or a related field may substitute for three years of experience
Experience in project management
General knowledge of municipal organizational structure and operations
Thorough knowledge of the policies, procedures, and operations of the assigned department
Thorough knowledge of standard office practices, procedures, equipment, and office assistance techniques
Thorough knowledge of business English, spelling, grammar, and mathematics
Proficiency in Microsoft Office Suite and other relevant software applications
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Strong communication and interpersonal skills that reflect ability to solve problems, manage conflict, and maintain quality customer relations
Ability to think critically, perform substantial analysis, and strategically implement a broad range of activities
Ability to perform and organize work independently
Ability to coordinate and supervise the work of others
Ability to establish and maintain effective working relationships with City officials, coworkers, external stakeholders, and the public
Ability to communicate clearly and effectively, both orally and in writing
Ability to learn and adapt in a fast-paced environment
Ability to work independently and collaboratively in a team environment
Ability to independently prepare effective correspondence on administrative matters
Preferred
Experience in project management
Benefits
Medical, dental and vision plans
Life insurance coverage for you and your dependents
Flexible spending plans for medical reimbursement and dependent care
An employee assistance program for you and your dependents
An extensive wellness program that includes activities, lunch and learns, and health fairs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase