Imagineeer · 3 months ago
ServiceNow Self Service Specialist
Washington , DC 20201
Full-time
Hybrid
Senior Level
5+ years expImagineeer is a company focused on empowering transformation through operationalization of intuition. They are seeking a ServiceNow Self Service Specialist to support the design, configuration, enhancement, and maintenance of ServiceNow Self Service modules for the U.S. Department of Health and Human Services, ensuring seamless functionality and user experience for Employee Self Service and Manager Self Service capabilities.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Configure, maintain, and enhance ServiceNow Employee Self Service (ESS) and Manager Self Service (MSS) modules
Support workflows related to personnel actions, time and labor, benefits enrollment, direct deposit, performance management, and approvals
Analyze and implement functional requirements for business-driven enhancements
Troubleshoot and resolve user issues related to self-service functionality
Participate in system upgrades, image updates, and patch testing
Conduct regression and functional testing for new configurations or enhancements
Collaborate with developers to design, test, and validate customizations impacting self-service functions
Perform root cause analysis and continuous improvement assessments
Work with business analysts and HR stakeholders to gather and validate requirements
Collaborate with technical teams to integrate ServiceNow self-service with other HHS systems
Serve as a subject matter expert (SME) for ServiceNow self-service features
Provide system demonstrations, process walkthroughs, and solution recommendations
Create and maintain system documentation, job aids, and configuration guides
Support training initiatives for end users and HR support staff
Assist in developing standard operating procedures (SOPs) and knowledge base articles
Configure and maintain role-based access for self-service functionality in compliance with federal security requirements
Work with security administrators to enforce ServiceNow row-level and role security
Ensure compliance with FISMA, OMB, HHS policy, and system audit requirements
Qualification
Required
U.S. Citizen and ability to obtain and maintain a Public Trust clearance
Bachelor's degree in Information Systems, HR Systems, Computer Science, or related field
5+ years of experience working with ServiceNow HCM, including Self Service modules
Hands-on experience configuring ESS/MSS, workflow approvals, delegation functionality, and Fluid UI
Strong understanding of HR processes and federal workforce/personnel operations
Experience gathering business requirements and developing functional design documents
Strong analytical and problem-solving skills with attention to detail
Excellent communication skills and ability to work with both technical and business teams
Preferred
Experience working in federal government HR systems, preferably with HHS or other civilian agencies
Familiarity with Acquisition of HR data, payroll, labor distribution, or time reporting modules
Knowledge of integration tools such as Integration Broker or Web Services
Experience with ticketing systems such as ServiceNow or Jira
Certifications: ServiceNow HCM, HRIP, or SHRM-CP a plus
Benefits
401(k) matching
Competitive salary
Health insurance
Paid time off
Company
Imagineeer
We engage, empower, enable, and imagine a future where the patient, consumer, customer, and business is the center of everything you do.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase