NEOGOV · 4 months ago
Community Ambassador
CA 94804, CA
Full-time
Onsite
Entry Level
$19.66/hr - $23.92/hr
1+ years expNEOGOV is seeking a Community Ambassador to join the City of Richmond, where you will play a vital role in enhancing the community experience. In this part-time position, you will assist with city beautification, support community events, and serve as a representative to residents and visitors, ensuring a welcoming environment.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Assists in the beautification of the City by performing basic cleaning, maintenance and landscaping duties such as sweeping, picking up rubbish, emptying trash cans, and cleaning drain inlets and/or grates
Contacts the proper City department to address abatement and blight
Performs a variety of maintenance tasks, as required, to keep sidewalks, streets and parkways clean, including operating a power washer
Removes graffiti as needed
Serves as an ambassador by informing the public about City services and programs and providing referrals to various resources
Reports emergencies and hazards to the appropriate agencies and City departments
Monitors all indoor and outdoor areas, as assigned
Conducts routine patrols on foot or using various types of vehicles, including bicycles, of the City’s parks, rights-of-ways, public spaces, and other city-owned facilities to help maintain a welcoming and safe environment. Observes and reports concerns related to hazards, maintenance needs, or facility use to the appropriate department
Supports City events by opening and closing City facilities, ensuring the spaces are properly reserved, participating with set up and break down of events, tables, and chairs, positioning barricades to open or close areas as necessary, conducting crowd control at City sponsored events, and related work
Opens and closes park restrooms
Assists in maintaining and controlling inventory of supplies and equipment
Informs patrons of the use regulations for facilities, programs, activities and events, and reports concerns to the appropriate personnel
May be required to capture photographic or video documentation of a City-sponsored event and prepare a summary for inclusion in reports, such as the City Manager’s weekly report
Performs related duties as required
Qualification
Required
High school diploma or GED equivalent
One to three years of community outreach, security, customer service, janitorial, or other relevant experience
Proof of completion from a related job training program, such as RichmondBuild or RichmondWorks, may substitute for work experience
Must be able to travel to various locations within and outside of Richmond to meet program needs and to fulfill the job responsibilities. When driving on City business, maintenance of a valid California driver's license and satisfactory driving record is required
Knowledge of the City of Richmond community
Knowledge of basic cleaning practices and procedures
Knowledge of principles and practices of effective customer service
Knowledge of methods and techniques of effective communication
Knowledge of excellent customer service skills
Knowledge of applicable City of Richmond rules and safety regulations
Skill in working independently and on a team or in a group setting
Skill in reading, interpreting, and following a variety of instructions
Skill in communicating effectively, both orally and in writing
Skill in remaining professional and courteous when dealing with disorderly patrons
Skill in maintaining basic and accurate records and other reports as needed
Skill in exercising sound judgment
Skill in recognizing unusual, hazardous, or emergencies and taking appropriate actions according to specified regulations
Ability to interact with vulnerable individuals with varying challenges in a respectful and empathetic manner
Ability to model positive behaviors
Ability to follow instructions and program procedures
Ability to wear proper personal protective equipment (PPE) as required
Ability to follow safety and OSHA guidelines
Ability to work independently
Ability to establish and maintain effective working relationship with facility users, staff, general public and city employees
Ability to work varying hours, nights, weekends, holidays, and special events as scheduled
Ability to work under varied conditions, including inclement weather
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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