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Jenkins Restorations · 5 months ago

Mitigation Technician - Tier 2

Charlotte, NC, USA

Full-time

Onsite

Entry Level

$19/hr - $23/hr

1+ years exp

Jenkins Restorations is a restoration firm committed to providing excellent service for disaster victims while upholding Biblical values. The Mitigation Technician is responsible for performing water and storm damage cleanup, ensuring customer satisfaction, and communicating effectively with clients and insurance representatives.

Construction

Responsibilities

Mitigation Technician cleans and dries out internal/inside areas of damaged property

Identifies items that are wet with a specialized equipment

Removes drywall, pulls up flooring, clears out all debris

Pumps water out with extraction equipment

Dries out water damaged materials with drying equipment

Mitigation Technician provides excellent customer service to property owner

Mitigation Technician effectively communicates job updates/progress with clients, insurance representatives and Project Manager

Mitigation Technician responds 24x7 as needed

All other duties as assigned

Qualification

IICRC WRT certificationWater damage cleanupCustomer service skillsCommunication skillsMicrosoft Office SuiteDependabilityProblem-solving abilityTeamwork

Required

Successfully completed the IICRC WRT course or another industry recognized/approved class; or one to two years related experience and/or training; or equivalent combination of education and experience

High School diploma or GED required and/or equivalent combination of education and experience

Excellent customer service and communication skills

Due to the Emergency Response aspect of this position, work schedules typically include On Call participation (24x7) with modifications in work schedule being dependent on local On Call status

Willing and able to work and be available for overtime when needed

Great attitude, trustworthy, dependable, and a pleasant personality

Willing to receive appropriate vaccines/medical requirements

Able to pass a background check, driving record check, and regular employee drug screenings

The Mitigation Technician must possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Demonstrate the ability to write routine reports, correspondence, and the ability to speak effectively to customers and/or employees of organization in the English language

To perform this job successfully, the Mitigation Technician should have knowledge of industry related software be able to 'touch type' and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps

The Mitigation Technician should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

They should also have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear

The employee is frequently required to climb or balance

The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds

While performing the duties of this job, the employee is regularly required to visit project sites that have incurred catastrophic events from fire, water, and storm damage and could require accessing roofs, which they need to be able to carry a 28' ladder from their truck and setting it up at the roof line of the associated property

The employee must be able to carry a minimum of 50 pounds in weight for the purpose of getting material to a specific place on the project site

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

While performing the duties of this job, the employee is regularly exposed to outside weather conditions

The employee is also frequently exposed to moving mechanical parts and high, precarious places

The Mitigation Technician is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration

The noise level in the work environment is usually moderate