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Breakout Games · 5 months ago

Lead Restoration Technician/ Project Supervisor

League City, TX 77573

Full-time

Onsite

Mid, Senior Level

$22/hr - $27/hr

2+ years exp

Breakout Games is seeking an experienced Lead Restoration Technician / Crew Supervisor to join their growing team. This key role is responsible for leading and overseeing restoration projects from start to finish, ensuring quality work, safety compliance, and customer satisfaction.

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Diversity & Inclusion

Responsibilities

Serve as the primary on-site lead, supervising and coordinating restoration technicians, subcontractors, and laborers

Ensure projects are executed according to the company’s standard operating procedures, safety guidelines, and client specifications

Assign tasks, monitor progress, and ensure high-quality results across all stages of the restoration process

Perform water extraction, structural drying, mold remediation, and fire/smoke damage mitigation using specialized equipment and techniques

Set up and operate drying equipment, including dehumidifiers, air movers, and other specialty equipment

Accurately document moisture readings, equipment usage, and project details using restoration management software (e.g., MICA, DASH, or equivalent)

Act as the primary point of contact for clients, providing regular updates on project status, scope changes, and timelines

Address client questions and concerns with empathy and professionalism, ensuring a positive customer experience

Conduct on-site walkthroughs with customers upon project completion, ensuring all expectations are met or exceeded

Complete detailed project documentation, including job notes, change orders, daily logs, and final reports

Maintain accurate records of materials used, labor hours, and equipment deployed

Report project status, challenges, and recommendations to management in a timely manner

Train, mentor, and develop restoration technicians to enhance their technical skills and job performance

Promote and enforce a culture of safety, ensuring that all team members follow OSHA guidelines and company safety protocols

Identify and resolve on-site safety hazards, escalating issues as necessary to management

Qualification

IICRC certificationsRestoration project leadershipRestoration management softwareWater damage restorationFire damage restorationMold remediationLeadershipProblem-solving skillsAttention to detailInterpersonal skills