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NEOGOV · 6 months ago

Communications Specialist (911 Dispatcher) - Lateral & Entry Level

Police Department - 1224 F St. Lewiston, ID

Full-time

Onsite

New Grad, Entry Level

$49K/yr - $64K/yr

NEOGOV is a company that provides technology solutions for public sector organizations. They are seeking a Communications Specialist (911 Dispatcher) to receive and respond to emergency and non-emergency calls, dispatch appropriate emergency services, and assist the public with various inquiries.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Receive and respond to incoming telephone emergency and non-emergency calls; prioritize calls and dispatch appropriate police, fire, ambulance or emergency medical service (EMS) units

Continuously analyze available information and monitor unit and police officer status to assure maximum safety in emergency responses; assure cover officer is notified and secured

Evaluate requests for emergency services and quickly obtain as much information from the caller as possible; take appropriate action to assure successful completion of the requested or required service

Assist the public by providing a variety of information; greet and assist the public at the front counter; operate telephone system, answer business lines and transfer calls to appropriate location or personnel; as necessary provide emergency medical dispatch instructions over the phone

Prepare, post and maintain a variety of police reports, reports and other documentation

Operate personal computers to input and retrieve data; review, post and purge files and records for processing according to established procedures

Obtain police records for officers, court officials, citizens and agencies as requested; provide appropriate referrals and assistance to public and other agencies; accumulate and distribute records and reports in accordance with department policy and state public information laws

Operate a variety of equipment such as personal computers, alarm and surveillance monitors, dictation system, telephone, two-way radio, fax machine and copy machine

Operate a variety of software programs to include records management, computer aided dispatch (CAD), mapping, ILETS/NCIC, radio, etc

Perform related duties as assigned

Qualification

Emergency dispatch operationsData entry techniquesCommunication skillsRecord-keeping techniquesCustomer service techniquesOperation of communications equipmentTyping speedWork under stressInterpersonal skillsEffective decision-making

Required

Requires graduation from high school or GED

Must possess a valid driver's license

Age: 18

US Citizen: Yes

Ability to Read/Speak English: Yes

Vision: Must have uncorrected vision in each eye of no weaker than twenty/two hundred (20/200) with the strong eye corrected to twenty/twenty (20/20) and the weaker eye corrected to twenty/sixty (20/60). Should possess binocular coordination that does not manifest diplopia; depth of proficiency of a minimum of one (1) minute of arc at twenty (20) feet; peripheral vision should be binocularly two hundred (200) degrees laterally with sixty (60) degrees upward and seventy (70) degrees downward. There should be no pathology of the eye; should possess a minimum seventy percent (70%) proficiency on a color discrimination test

Benefits

Health Plan - A high quality, affordable health plan that includes medical, dental, vision and prescription coverage administered by Regence BlueShield of Idaho and Delta Dental of Idaho. The City pays 100% of the premium for employees and 80% of the premium for dependents.

Public Employee Retirement System of Idaho (PERSI) - PERSI, one of the best pension plans nationwide, ensures our employees have first-class, reliable retirement. Employees can also contribute additional funds to PERSI Choice 401(k), Nationwide 457, ICMA 457, or ICMA Roth IRA through payroll.

Holiday Leave - Employees enjoy 13 paid holidays throughout the year including a floating holiday to use on a day of their choosing.

Vacation/Sick Leave - Employees accrue vacation and sick leave at competitive rates.

Basic Life Insurance - Upon hire, employees are enrolled in basic life and accidental death and dismemberment policy at no cost to them.

Employee Assistance Program (EAP) - Available to all employees, the EAP, provides a variety of free services, including anything from visits with a mental health provider to finding quality pet care.

Wellness Incentive Program - Employees are eligible to participate in an annual Wellness Program with quarterly incentives including an additional day off.

Optional Benefits - Other optional benefits available to employees include Flexible Spending Accounts (FSAs), Life Insurance, and Short & Long Term Disability.