Insurance Operations Specialist jobs in United States
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Kay.ai · 6 months ago

Insurance Operations Specialist

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

Kay.ai is building AI co-workers to streamline insurance operations. The Insurance Operations Specialist will be responsible for managing insurance workflows, identifying issues, and collaborating with teams to enhance the quoting engine.

Artificial Intelligence (AI)InsuranceRobotic Process Automation (RPA)

Responsibilities

Complete and review insurance operational workflows using our internal platform
Identify failure points, missing logic, and system bugs as a true end-user
Collaborate directly with product and engineering to test prototypes, validate changes, and ship features that reduce friction in our quoting engine
Support the On-Call Specialist team by assisting with onboarding, live workflow coverage
Help develop scalable SOPs and internal documentation to improve task accuracy
Surface high-impact improvement ideas based on real submission behavior, client needs, and workflow insights

Qualification

Insurance operations experienceProcess improvementTechnical adaptabilityCross-team communicationMentoring experienceDocumentation skills

Required

2-5 years of experience in commercial or personal insurance operations, preferably with exposure to quoting, processing, or rating
Ability to spot process inefficiencies and detail-oriented
Excited by technology and can quickly adapt to new tools and systems
Experience working in fast-paced environments where documentation is evolving and priorities shift quickly
Confident communicating across teams and giving structured feedback
Experience in training, mentoring, or leading others, or eagerness to grow into that role

Preferred

Experience at an insurtech, MGA, agency, or startup

Benefits

Competitive salary and generous equity
100% coverage health, vision, and dental insurance; 20% coverage for dependents
Beautiful NYC office space right off Domino Park in Williamsburg

Company

Kay.ai

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Kay.ai operates as an AI workforce for insurance operations.
dateFounded in 2024
location
Brooklyn, New York, USA
people-size11-50 employees
web-link
https://www.kay.ai/

Funding

Current Stage
Early Stage
Total Funding
$3M
Key Investors
Wing Venture Capital
2025-03-25Seed· $3M

Leadership Team

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Vishal Rohra
CEO
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Achyut Joshi
Co-Founder
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Recent News

Venture Capital Firms
Kay.ai Raises $3M to Eliminate Data Entry Work in Insurance Operations
2025-04-01
FinSMEs
Kay.ai Raises $3M in Funding
2025-03-31
thesaasnews.com
Kay.ai Raises $3 Million in Funding
2025-03-31
Company data provided by crunchbase