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ServiceMaster Restore® · 5 months ago

Lead Restoration Technician

Post Falls, ID 83854

Full-time

Onsite

Senior Level

$18/hr - $25/hr

ServiceMaster Restore® is a leading provider of essential services through empowered people and world-class customer service. The Lead Restoration Technician is responsible for monitoring and supervising restoration jobs, ensuring safety and quality standards are met while interacting with customers and adjusters to resolve issues.

Consumer Services

Responsibilities

Monitors and inspects tasks for restoration jobs to ensure completion of drying, demolition and various restoration activities

Prepares and reviews documentation to include notes, photos and documents according to company policies and procedures

Explains processes used to complete active jobs and next steps to resolution in person to customers

Supervises technician(s) assigned to the job ensuring safety and operational standards are being followed and met during active jobs

Knowledge of disaster restoration industry

Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site

Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job

Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency

Explains processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide

Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss

Completes sketch and scope sheet for estimate, complete drying records using mobile software

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary

Resolves issues with customers communicates customer issues, daily job activities with key company staff

Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies

May train new technicians or key operational team members

Ensure safety standards are being followed during all active jobs

Valid Drivers’ License and satisfactory driving record

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Qualification

Disaster restoration knowledgeMobile software proficiencyCertifications in restorationCustomer service skillsProblem-solving skillsTrainingManaging othersPrioritization skillsCommunication skills

Required

High school graduate or equivalent

Valid driver's license and satisfactory driving record

Good verbal and written and communication skills

Role models customer service expectations with home owners, adjusters, vendors etc

Knowledge of disaster restoration or construction industry

Proficient with using mobile software to enter data

Must be able to prioritize activities and meet deadlines

Experience in training and managing others

Strong problem-solving skills

Communicates customer issues, job activities with key company staff

Valid Drivers' License and satisfactory driving record

Strong verbal and written and communication skills

Strong problem solving and customer service skills

Must be able to prioritize activities and meet deadlines

Experience with entering data using a tablet or mobile phone

Report to work on time in a clean, complete uniform

Read and follow product label usage instructions

Preferred

Certifications are preferred, must have one of the following: ASD – Applied Structural Drying Technician, FSRT – Fire & Smoke Restoration Technician, OCT – Odor Control Technician, WRT – Water Damage Restoration Technician

Benefits

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

PTO (Paid Time Off)

Health, Vision, Dental Ins

401K

Holiday

Company

ServiceMaster Restore®

ServiceMaster Restore®, the largest franchised disaster restoration company in the United States, provides mitigation and restoration services to homeowners and business owners.

Founded in 1971