Apply on Employer Site

W.W.Williams · 2 months ago

CBS-WWW - Field Service Mining Technician

West Columbia, SC

Full-time

Onsite

Entry, Mid Level

2+ years exp

W.W. Williams is a diversified solutions provider founded in 1912, specializing in mechanical service and repair for various industries. The Field Service Mining Technician is responsible for repairing and maintaining diesel engines and related equipment in mining applications, requiring travel to customer locations and performing duties unsupervised.

Warehousing

Responsibilities

Performs accurate failure analysis and troubleshooting using sophisticated electronic diagnostic tools

Discusses findings with customer, proposing solutions that optimize customer satisfaction while maximizing sales opportunities

Creates job repair plan based on diagnosis to include repair operations required and anticipated repair hours needed to complete repair

Utilizes electronic procedure guides and tools to determine best route to repair

Determines parts requirements to complete repair to include qualifying experienced parts for reuse and researching new parts using Williams’ and suppliers’ electronic parts catalogs

Performs authorized repairs as assigned at a specified level of quality and Labor Recovery Rate commensurate with company guidelines for a Journeyman Technician

Travels to customer’s location to perform repairs when necessary

Maintains own tool inventory adequate to perform assigned repairs, and complies with company Technician Tool policies

Uses company’s tools in accordance with Company Tool policies

Develops accurate records of repairs performed and parts used to assist in the proper filing of warranty claims and/or customer invoices

Tags removed parts consistent with AFA procedures

Responds promptly to after-hour call-out service at the request of management

Attends training programs and learns on-the-job to gain the proficiencies on existing product lines necessary to move to the next Technician level in a reasonable amount of time

Takes responsibility and leads small groups of technicians when requested by management to accomplish assigned tasks

Follows all safety and EPA regulations and maintains a safe and clean work area

Qualification

Diesel EnginesElectrical SystemsTroubleshootingMicrosoft Office SuiteCustomer ServiceCommunication Skills

Required

One-year certificate from college or technical school and two to four years related experience or equivalent combination of education and experience

Strong written and verbal communication skills

Strong customer service skills

Skilled in Microsoft Office Suite

Strong working knowledge of electrical systems, circuitry, and diesel engines

Computer and software skills including Microsoft Office Suite

Benefits

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Company

W.W.Williams

With over a century of expertise, we offer a portfolio of brands which delivers maintenance, sales and service solutions for truck fleets, power generation, marine, transport refrigeration and beyond.

Founded in 1912

Columbus, Ohio, USA

1001-5000 employees